Are you charging correctly?



We've identified a persistent challenge in accurately pricing jobs when it comes to man hours and effectively communicating this information to customers.

A fundamental aspect that demands clarity is the concept of man-hours, which is crucial for both your understanding and the customer's.

Consider this scenario: if a job requires 6 hours of work, and your hourly rate is $40, sending 2 people for the entire duration means you're effectively charging only $20 per person for that time.

To address this, it's important that the assigned employees are scheduled for 3 hours each, ensuring a total of 6 man-hours for the job.

Communicating this to the customer is essential, helping them grasp that they are receiving a total of 6 man-hours of service.

By emphasizing the distinction between actual hours worked by each employee and the combined man-hours for the entire task, we enhance transparency and ensure accurate pricing.

Are you prepared for the

Thanksgiving Holiday??

With every holiday there will be changes to the schedule. To keep our business organized and so we don't miss any important details during this time, we are sharing a list of things you need to do to be prepared.

Prepare for the upcoming holidays with the following essential steps to ensure seamless operations and client satisfaction:

Optimize Your Google Local Service:

Evaluate and adjust your Google Local Service settings as needed.

Ensure that any modifications to the budget and business hours are promptly reflected in the system.

Confirm Employee Schedules:

Review and confirm schedules with your employees.

Be mindful of the increased likelihood of employee call-outs during holidays.

Thanksgiving Planning:

Acknowledge that Thanksgiving falls on a Thursday.

Confirm schedules for the preceding Wednesday to Saturday well in advance.

Review and confirm job schedules with clients, especially recurring appointments that may be affected by the holiday.

Post-Holiday Preparedness:

Anticipate increased demand for cleaning services after the holiday.

Have a sufficient number of cleaners on standby to accommodate post-holiday cleanup requests.

Promotional Opportunities:

Utilize the holiday season as an opportunity to run promotions.

See link below, if you want it customized to your location, reach out to [email protected]

Attract more customers with targeted promotions to boost business during this festive period.

By proactively addressing these key points, we aim to maintain organizational efficiency, minimize disruptions, and capitalize on promotional opportunities during the holiday season.

Below is the link for a few promotional ideas for the holiday session.

Promotional ideas

Are you customers stealing your customers?

Are your customers canceling last minute?

Fix it, by reading the disclosure

Integrating the disclosure at the end of each sales call is crucial for establishing clear expectations with new clients. This practice not only familiarizes them with your policies but also plays a vital role in proactively addressing potential concerns, thereby minimizing the likelihood of future complaints.

Feel free to personalize the script to align with your style, but ensure that all essential points are effectively communicated.

Following the disclosure, take a moment to confirm the client's understanding by checking in with them.

This step ensures that they have comprehended the information presented and allows for any necessary clarification.

Consistently implementing this approach contributes to a transparent and positive client experience, reinforcing our commitment to clarity and client satisfaction.

Below is the link that will allow you to have access to the disclosure at any time.

Disclosure Script



NEW JOBBER REPORTS AVAILABLE FOR:

• Invoices

• One-Off Jobs

• Quotes



• Request

eMaids Workshop Series

Kindly be informed that participation for our eMaids workshop session is now closed.

All slots have been filled, if you want to participate in the next workshop series let us know and we will add you to the waitlist.

Please note:

If you registered with an assistant, please be reminded that you must join the session for your assistant to participate.

Past Newsletters

We love to share new ideas, procedures, tips, and tools to help you grow your business. Every week we work hard to deliver it to you and we hope you enjoy and find our weekly eMaids newsletters useful.

In case you missed some of our newsletters, see the last 5 below:

11/05 https://conta.cc/3tXrpui

10/06 https://conta.cc/48BJj5D

09/15 https://conta.cc/48uX4mH

09/01 https://conta.cc/3Eln4CR

08/18 https://conta.cc/3YUSCcn

08/04 https://conta.cc/44PrM7r

Interested in seeing any past newsletters, please reach out to [email protected]

As always, if you have any questions or need any assistance, please feel free to reach out to us at:

Sincerely,

eMaids Corporate

470-632-5334