7. Patient waited 20 hours to receive urgent test, surgery at Pennsylvania hospital Full story
8. The patient financial experience needs a reboot: Here's what hospitals can do about it. Click here to read the e-book.
9. Michigan health system lays off 72 employees Full story
10. Texans rule hard-working cities list Full story
11. Patient financial experience -- The overlooked quality measure. Click here to learn how measure and improve the patient financial experience.
12. 16 latest lawsuits involving hospitals Full story
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