December 2017 - In This Issue:
Welcome Marci Corbin

 

Please join us in welcoming Marci Corbin, our new Family Experience Coordinator! Marci comes to us from the National Multiple Sclerosis Society where she was the Programs and Services Manager and Interim Program Director. She received her Bachelor of Arts in Sociology from DePauw University and a Master of Arts in Community/Agency Counseling from Bradley University.  

 

Marci's focus is on enhancing our families' experience while staying at the House. This includes coordinating activities and working with our meal groups, among other projects. Marci will also be helping us make sure our families receive consistent information by holding houseguest meetings, creating a weekly bulletin and meeting with families as they are checking into our Limestone Street location. By doing this, she will become an additional resource for our families when it comes to caring for their child as they prepare to go home. 

Changes in Check-In Process at Limestone

 

Starting in January, Guest Services Volunteers (GSVs) will be partnering with Marci Corbin or the Manager on Duty when checking in a family. GSVs will still meet and greet incoming families, gather their room keys and parking pass, copy their driver's license, provide the tour and help the families settle in. Marci or the Manager on Duty will work with the families to collect the necessary information for the registration card and fill out any other forms.

 

This change will help to improve the check-in process for our families and help ensure they are receiving consistent information. This will also alleviate GSVs from having to address sensitive topics such as fee adjustments or the Registered Guest and Visitor Suitability form.

 

Look for more information about this new process in the Need To Know Binder. 

Santa's Workshop: Help Needed
 
Each year, we convert the conference room at our Limestone Street location into Santa's Workshop where donated items are sorted and organized so our families can easily find gifts for their child and families. We need volunteers to help stock our workshop, assist families select their gifts and possibly help them with gift wrapping. The workshop runs from December 14 through December 23 between the hours of 10 a.m. to 1 p.m. on December 16, 17, 18, and 23 and from 4 to 8 p.m on December 14 through December 22.  If you are interested in helping, there is a sign up sheet in the front office at Limestone or contact Mary Friend at mfriend@rmhccin.org
Working with Mac

We have some additional opportunities to work with Mac, our Chief Cheer Officer and House therapy dog, coming soon. Needs may include taking Mac for a walk or playing with him at our Limestone Street location. Prior history of dog ownership and previous experience attending dog obedience training is desired.

Additional details will be announced soon.  Please contact Mary Friend at mfriend@rmhccin.org if you are interested in learning more.  
Help Us Serve More Families in 2018

As dedicated RMHCCIN volunteers, you know first-hand the impact our House makes for our families. Your donation helps give families like little Ava's some of the most precious gifts: joy, courage, and - most importantly - togetherness at a time that they need it most.

Please join us in keeping even more families together and near the care they need by making your year-end gift today.
                                                            
Missing Shifts Due To The Holidays
 
Please remember to notify Mary Friend if you will need to miss your shift due to the holidays. Also, please let Mary know if you are available to help on Christmas Eve, Christmas or New Year's Day.  
Just for Laughs
 
Patti Cooper, our House Operations Associate, recently had a conversation with a young child at our Limestone Street location. He came by the office to say hi to Mac, our House therapy dog, and was told that he was taking a nap.  The little boy looked at his mom and said, "Mac must've been out at a party with other dogs last night!"
Yoga Anyone?
  
We are now offering complimentary yoga classes on the first Monday of each month from 7- 8 p.m. House guests, volunteers and staff are welcome to join. The next class will be held on Monday, February 5 so please join us! Thank you Kelly Alford from The Yoga Studio for your generous donation.   
Look Who Was Caught Rolling Out The Red Carpet
 
Patti Cooper, House Operations Associate, recently caught Christopher Burtzo displaying cooperation, communication and teamwork.

Patti wrote: "Burtzo has been instrumental in helping get our Limestone location organized!  Burtzo spent many hours putting together metal shelving units in the basement and GSA apartment so we would have more storage space."

Emilie Bender, Guest Services Assistant, recently caught  Charlie Giesting, Guest Services Volunteer at Limestone, displaying cooperation, communication and teamwork.

Emilie wrote: "Charlie consistently looks for projects that need to be done and does not hesitate to dive in.  Whether it's folding laundry, breaking down boxes to be recycled or helping with simple repairs - Charlie is proactive and wonderful to work with! "

Thank you, Burtzo and Charlie. You are appreciated!

Congratulations! Your Crew Carwash pass is in the mail.

Remember, if you catch a volunteer rolling out the red carpet and demonstrating excellent customer service, please submit a nomination using the form below. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.

Please click the following link for the nomination form: Red Carpet Nomination Form
Updated Volunteer Schedule
 
Please click the following link for the updated volunteer schedule: December 2017 Guest Services Schedule
MISSION MOMENT
"At a time when our family needed it most, Ronald McDonald House graciously had a room for us! We cannot thank you enough."

The Whitacre's
Please join us in celebrating the following birthdays:

12/2
12/3
12/4
12/5
12/8
12/10
12/11
12/12
Maria Keyler
Nancy O'Connor
Robert Twitchell
Ron Lenz
Alley Gary
Laura Jones
Kim Karmenzind
Roy Borgmann
12/14
12/15
12/19
12/20
12/21
12/22
12/22

Sarah Copeland
Jyaer Powell
Jared Unseld
Karen McGugin
Cosette Smith
Marci Corbin
Cameron Freisen
12/23
12/23
12/25
12/25
12/26
12/30
12/31

Elizabeth Henry
Sonya Storey
Zach Jones
Donis Kendrick
Amanda Eck
Ja'eisha Jones
Christine Daly
Upcoming Events

Visit our website or watch for details in future editions of this newsletter for these events.
 
 
Santa's Workshop
December 14-23 
New Volunteer Orientation
January 27
 
Deadline for Year End Giving
December 31

Substitute List

Please contact these people if you need a substitute. 

Limestone  
Lori Ball

317-371-9150
Not available Tues, Wed, Thurs
Katy Brawley

 
317-258-9451

Jennifer Cannady
jcannady17@gmail.com

Weekends only
Nora Chlum
nchlum@att.net

Mornings and evenings
Gwen England

Weekday evenings (except Tues) and weekends
Craig Ito

 

Weekdays 9 a.m. - 12 p.m.
Rega Kowalski

317-241-1566

Ashley Martin


Tuesdays
 

Riley
Anita Butts
buttsanita@yahoo.com

Evenings
Laurie Eagan
l_eagan@sbcglobal.net

317-691-3757
Weekdays 12-3 p.m.
Michael Rhinaman

317-258-4688
Weekday evenings

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.

Please remember to notify the Manager on Duty for last minute shift cancellations. If you know your conflict in advance, notify Mary Friend. Also, let us know if you are able to find a substitute so we can update the schedule. Be sure to notify Mary or the Manager on Duty directly rather than through your shift mates.

Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
 
Our Values: 
I CARE
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.
Newsletter Editor
Mary Friend, CVA
Volunteer Resources Manager
Direct Line: (317) 267-0605, ext. 225