February 2016
Welcome New Interns!

Payton Bailey is our Special Events and Marketing Intern and is a senior double majoring in Journalism and Event Management at IUPUI. Payton's goal is to work in events management concentrating on crisis communications.

 

Fun fact:  Obsessed with sports, Payton is named after Walter Payton.

 


Tyanna Fordham is our Guest Services Intern at the RMHI at Riley and is a senior studying Philanthropic Studies at IUPUI.  Tyanna actually started volunteering in January 2015 and continues to volunteer as a Guest Services Volunteer at Limestone on Saturday mornings.

 

The RMHI mission is what attracted Tyanna to the House.

 

Marisa Huncherick is our Multimedia Intern and is a senior studying Media Communications at Indiana Wesleyan University.

 

Marisa enjoys incorporating storytelling into the videos and podcasts she produces.


 
Volunteers Wanted
 
Courtyard Master
Limestone is in need of a Courtyard Master to maintain the courtyard and outdoor grills so our meal groups can provide great cookouts during the warmer months. 
 
Van Driver
Drive the RMHI van to transport House guests for regularly scheduled shopping runs.  this volunteer will also assist in making deliveries between Limestone and the RMHI at Riley.

To learn more about either of these opportunities, please click on the link below and then contact Mary Friend.
 
 

 
A Couple of Quick and Easy Ways to Help Support the House
  
Indiana Members Credit Union Gives Back
Vote for the Ronald McDonald House for a chance for us to win $6,000. Click on the link below, scroll down to the list of nominated organizations and vote!


You can vote once per day now through March 31, 2016.

Super Service Challenge
In 2015, our House won two $500 grants from videos submitted by Sheridan High School and by IUPUI students about their volunteer experience. In 2016, we want to do more!

Any volunteer group of two or more can enter by doing the following:
  1. While you're volunteering, create a short (two minutes or less) video explaining why you volunteer for the Ronald McDonald House.  The video must contain at least two people in your group.
  2. Upload to the Super Service Challenge website.
  3. Share with your friends and family so they can vote!
Each submission is placed on the Super Service Challenge website for viewing.  Anyone can vote for any video they see on the site.  For every 25 votes that a video collects, the video will receive an additional entry to win a prize.
  
To learn more, please visit their website: Super Service Challenge.
 
Studies Show That Volunteering Is Good For Your Health

If you feel good when you leave the House after a volunteer shift, there is scientific evidence behind that!  Click on the link below to learn more:


 
Monumental Music Jam to Benefit the Ronald McDonald House!

The AAA Insurance Monumental Music Jam returns to Bankers Life Fieldhouse on Thursday, February 25, 2016. This year's show features country hit maker, Billy Currington with rising star Kelsea Ballerini plus special guests Old Dominion and Kane Brown. 
 
Ticket prices start at just $25 and best of all, for every ticket sold $1 will be donated to the House!  

 
Operations Update - Limestone  
  
Guest Exit Survey
 
It is very important that we secure as many completed Limestone Guest Exit Surveys as possible with goal of 30% of the total families served.  The feedback we receive from these surveys is very helpful to us as we work to improve current services and plan for the future.  To make it less cumbersome for our guest the survey has been reformatted so that it fits on one sheet - front and back.  Please note the following:
  1. A supply of blank Exit Surveys is now kept in the linen closet.  When you take the linen packets to the rooms please take a survey form and place it in the room next to the linens.  When you take a family to the room during the check in process be sure to point out the survey and ask them to complete it and return it to the front office any time before they check out.
  2. A supply is also kept in the Front Office.  When a family notifies you that they are checking out please ask them if they have completed the exit survey.  If they have not, provide them with another copy on a clipboard with a pen and ask them to please take a few minutes to complete it.

Let's go for a record number of completed Limestone Exit Surveys in 2016!

 

Check-Ins
 
All check-ins must occur before 8 a.m. Check-ins after 8 p.m. require special approval fro the manager on duty. Although we do have 24 hour coverage, our security company does not complete check-ins.

When a family checks-in or out, please make sure you complete the Daily In and Out Sheet. Also please fill out the bottom of the referral sheet AFTER the family has checked in.

Communication Binder

Don't forget to check the Communications Binder for any recent updates when you report for your shift.  It is also a good place to reference any past changes and/or reminders.
 

Look Who Was Caught Rolling Out The Red Carpet

 

Beth Johnson, Chief Operating Officer, caught Peggy Hall, Guest Services Volunteer at Limestone, demonstrating friendliness and compassion recently.

 

Beth wrote: "I observed Peggy Hall initiating a conversation with a family that, I am sure, resulted in this family having very positive feelings about the RMHI.  Peggy was warm and engaging, asking appropriate questions and following up with comments that demonstrated genuine interest, concern and compassion for this family.  It is this level of customer service that raises the House from good to great."

 

Thanks Peggy!

_________________________________________________________________

 

Congratulations Peggy!  Your name was drawn this month in our Red Carpet Award drawing and your Crew's Carwash pass is in the mail.

_________________________________________________________________

 

Remember if you catch a volunteer or staff member rolling out the red carpet and demonstrating excellent customer service, please submit a nomination using the form below listing the criteria.  Printed copies of this form are also available in the front office at both Limestone and Riley.  Each month, all nominations are eligible for a random drawing for a Crew's Carwash pass.

 

Please click on the following link for the nomination form:

 

Red Carpet Nomination Form

 

 

Updated Volunteer Schedule

 

Please click on the link below for the updated volunteer schedules:

 

February Guest Services Schedule


Happy Birthday!
 
Please join us in celebrating the following RMHI birthdays: 
 
Bert Harvey
Tom Olson
Pam Sims
Riley Stenger
Amanda Benzine
Lauren
   Hildenbrand
Paula Swift
Kara Snyder
Rusty Garber
2/1
2/2
2/2
2/3
2/6
2/6

2/8
2/9
2/12

John McHugh
Jim Rednour
Bruce Johnson
David Wilkerson
Paul Hoggard
Bryce Nelson
Marlene Tran
Kayla Kirby
Greta Notz


2/12
2/12
2/13
2/13
2/16
2/16
2/17
2/19
2/19

Emily Parker
Taisha Walker
Lane Sims
Beth Parks
Lana Zeyen
Tami Evans
Beth Johnson
Judy Dunkerly
Dipa Patel
2/19
2/19
2/21
2/23
2/23
2/25
2/25
2/26
2/26

Upcoming Events
 
Visit our website or watch for details in future editions of this newsletter for these events.
(* Denotes a third-party event where RMHI is the beneficiary of community events organized by individuals, local organizations, schools or businesses.)
 

Monumental Music Jam

February 25

 

Donor Appreciation Breakfast

March 16 

 

New Volunteer Orientation

March 31

 

Cooking for a Cause

April 21

Heroes for the House Walk/Run

June 18

 

Swing for Kids Golf Tournament

June 23

 

Sporting Clays Shoot & Barbecue

September 17 

 

Substitute List
 
Please contact these volunteers if you need a substitute.

Limestone
  • Lori Ball: (317) 371-9150 (Not available on Tues., Wed. or Thurs.)
  • Jennifer Cannady: jcannady17@gmail.com (Weekend only)
  • Craig Ito: craigito@juno.com (Weekdays 9 a.m. - 12 noon) 
  • Rega Kowalski: (317) 241-1566
  • Mercedes Roots: (317) 356-9002 (Afternoons)
  • Paula Swift: (317) 797-1398 (3:30-9:30 p.m. and Weekends)

 Riley

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhindiana.org or at (317) 267-0605, ext. 225.
 
Please remember to notify the manager on duty for last minute shift cancellations, and if you know your conflict in advance, notify Mary Friend.  Also let us know if you are able to find a substitute so we can update the schedule.  Be sure to notify Mary or the manager on duty directly rather than through your shift mates. 
 
Thank you!

Our Mission

To provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals. 


Our Vision

Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.

 

Our Values

I CARE

  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.

Ronald McDonald House of Indiana
435 Limestone St.
Indianapolis, IN 46202
317.269.2247
Newsletter Editor:
Mary Friend, CVA
Volunteer Resources Manager
mfriend@rmhindiana.org
Direct Line:
317.267.0605 x225