January 2017 
Welcome Mac, Our New Chief Cheer Officer!

Please join us in welcoming Mac, RMHCCIN's brand new Chief Cheer Officer and certified therapy dog!  Mac has been in intensive training since he was 8 weeks old. Now, at 6 months old, he has graduated and is ready to provide comfort and cuddles to our families full-time!
Though Mac's mailing address is our Limestone Street location, he will be bunking with Beth Johnson after work and on weekends.  In the event that Beth is out of town, he will have sleepovers with other staff members who have been specially trained to care for him overnight.
During the week, however, Mac will be a bright and happy presence here at the House. He will have scheduled times when we will meet, greet and provide cheer to our families at both locations and will also serve as our goodwill ambassador in the community. Because he is a labradoodle, Mac is hypoallergenic and does not shed - so even our families with allergies or suppressed immune systems can enjoy his cuddles.

Volunteer Recognition

As mentioned at the volunteer recognition event in November, we are moving this year's recognition to the spring.  We are also looking for ways to breathe new life into the event and would love to have your feedback. 
Please take a few minutes and answer a short online survey by clicking on the link below.  Thank you!

We have now been using Volgistics to record our donated volunteer hours for over six months at Limestone and over a year at the RMH at Riley.  The transition has been very smooth.  We would like to take this opportunity to share a few tips:
  • You will find an updated list of personal identification numbers (PIN) in a binder at both locations. In case you forget your PIN or if you are working with a new volunteer, this is a great resource to look up a PIN.
  • Feel free to write your PIN on the back of your nametag for easy access.
  • If you need to adjust your entered hours, forget to enter your hours, or have issues accessing your record, please record your hours on the paper timesheet located in the same binder.  These adjustments will be entered manually.
Computer Safety
When using a computer at the Ronald McDonald House, please remember the following safety steps:
  • Think before you click.  Only click on links or download documents from trusted sources.  If you are not expecting a document from someone, don't hesitate to ask the sender if they sent it.
  • Ignore unsolicited emails, and be wary of attachments, links, pop ups and forms in emails that come from people you don't know, or which seem "phishy". 
  • Don't share passwords.
  • If you have a question or something doesn't seem right, please ask for help from the manager on duty.
  • Please DO NOT turn off a computer.  Choose the "restart" rather than the "shut down" option.  Most of our computer maintenance is done remotely and if a computer is shut down, it will not receive the needed updates. 

Mission Moment


"Thank you so much for the wonderful hospitality.  Being a family with twins born 11-16-16 and having to come here with one and not the other, made sleeping/food/housing accommodations so much easier.  We are forever thankful.  This experience has definitely lit our servant hearts to do more.  Riley and RMH will be our charities of choice!"


God Bless,


Liz, Alisa, Maverick, Emilia, Emersyn

Operations Update - Limestone  

ChChCh Change - It's Inevitable!!!
As many of you have noticed, the volunteer office is undergoing a reorganization.  Beth has charged Patti and Andrea with reorganizing, updating and decluttering. This will be an ongoing process over the next several weeks. I know it can be very frustrating when someone "moves your cheese" so please bear with us. We will do our best to keep everyone informed of the changes. The goal is to provide our volunteers with a cleaner, neater work space where your tools and important information are more easily accessible. Once you get used to the new layout, if you have some idea for further improvements please pass them on!

Daily Task Board: We have added a dry erase board to the front office to help keep track of the many miscellaneous tasks that need to be done throughout the House. The board may highlight some of the daily responsibilities, as well as our "as needed responsibilities."  Please be sure to check this board during your shift to help us keep the House running in top condition!  

Volunteer "Need to Know" Binder: The "Need to Know" binder, formerly the Communication Binder, will be your link to House updates, reminders, and new happenings. It will be a red binder, housed right next to the sign-in computer, so please be sure to check the binder at the beginning of each shift.  If you have any questions about the information in the binder, please ask the manager on duty!

Request for Information About Providing Meals:  There is a great deal of information that can be found on our website, including the schedule.  If someone calls and would like to speak to someone directly, please direct that call to Krystyna Karr.

Who Gets That Call?: The phone call guide has been updated and is easily located under the glass on your volunteer desk.

Reminder: When completing new Referral Forms, please be sure to complete the form in its entirety. We have noticed a few holes in pertinent information such as date of birth, current date and mobility questions.  This can prevent individuals from being added to the waitlist or getting a room that meets their needs.

Updated Volunteer Schedule


Please click the link below for the updated volunteer schedules: 


January 2017 Guest Services Schedule

Happy Birthday!
Please join us in celebrating the following birthdays:   

George Gordon
Linda Elkins
Lisa Glavan
Nancy McDowell
Nick Provenzano
Ann McNamar
Jered Fuquay
Tom Wallander

Michael Craney
Rene Deal
Paige Codalata
Becky Kellogg
Alan Holt
Krystyna Karr


Karolyn Edwards
Anita Butts
Marg Millman
Lori Ball
Danielle Downey
Kiara Eskew
Jenny Huss


Upcoming Events
Visit our website or watch for details in future editions of this newsletter for these events.
Annual Breakfast and Meeting
March 15
Taste Gala
November 3
31st Annual Swing for Kids Pro-Am Golf Tournament 
June 5
Deck the Halls Tree Competition 
November TBD
Pop Tab & Coin Drop
July 14
Holiday Open House 
November 28
Sporting Clays Tournament 
September 22


Substitute List
Please contact these people if you need a substitute.

  • Lori Ball: (317) 371-9150 (Not available on Tues., Wed. or Thurs.)
  • Jennifer Cannady: jcannady17@gmail.com (weekends only)
  • Gwen England: genglan1@IUHealth.org (weekday evenings, except Tuesdays, and weekends)
  • Craig Ito: craigito@juno.com (weekdays 9 a.m. - 12 noon) 
  • Rega Kowalski: (317) 241-1566
  • Paula Swift: (317) 797-1398 (3:30-9:30 p.m. and weekends)
  • Angie White: apariswhite@gmail.com or (574) 612-9622 (evenings and weekends)


If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.
Please remember to notify the manager on duty for last minute shift cancellations.  If you know your conflict in advance, notify Mary Friend.  Also, let us know if you are able to find a substitute so we can update the schedule.  Be sure to notify Mary or the manager on duty directly rather than through your shift mates. 
Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
Our Values
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.

Ronald McDonald House Charities of Central Indiana
435 Limestone St.
Indianapolis, IN 46202
Newsletter Editor:
Mary Friend, CVA
Volunteer Resources Manager
Direct Line:
317.267.0605 x225