Changes in Check-In Process at Limestone
Just a reminder, Guest Services Volunteers (GSVs) will be partnering with Marci Corbin, our Family Experience Coordinator, or the Manager on Duty (MOD) when checking in families. GSVs will still meet and greet incoming families, gather their room keys and parking pass, copy their driver's license, provide the tour and help the families settle in. Marci or the MOD will work with the families to collect the necessary information for the registration card and fill out any other forms.
Several factors have led to this decision:
1. Marci's position is new and slightly different from the former Program Coordinator position. By allowing Marci or a MOD to meet the family upon check-in, Marci has a better ability to identify a family's specific need for additional resources and respond more quickly to them.
2. Because we are collecting more sensitive information such as medical information, information regarding criminal history, etc. the need for minimal sharing of information becomes greater. This will also eliminate potentially uncomfortable situations for the GSV asking guests to sign the Guest Suitability Form or addressing concerns about fees.
3. Reducing the number of people doing check-ins will allow for greater consistency in the sharing of information.
RMHCCIN is one of the last Houses to have volunteers facilitate check-ins. After careful thought and consideration, and weighing all contributing factors, we have ultimately decided this will further improve our guest experience at check-in.
We greatly appreciate all that you do for the House and recognize the vital role you play in check-ins. Showing our guests around the House, making sure they are settled into their room, and talking with them to learn their story is key to making them feel at home.
As always, we appreciate your patience, understanding and feedback as we roll out this new procedure. If you have any questions, comments or concerns, please speak to the Manager on Duty.