January 2018 - In This Issue:
Welcome Family Experience Intern, Caitlin Hansen

 

Please join us in welcoming Caitlin Hansen, our new Family Experience Intern. Caitlin is a Doctorate student studying Occupational Therapy at Huntington University, graduating May 2018. She will be working with Marci Corbin on family experience projects at our Limestone St. location.

 

Caitlin will be serving here full-time, Monday - Friday. Please make sure to introduce yourself if you see her around.

Changes in Check-In Process at Limestone

 

Just a reminder, Guest Services Volunteers (GSVs) will be partnering with Marci Corbin, our Family Experience Coordinator, or the Manager on Duty (MOD) when checking in families. GSVs will still meet and greet incoming families, gather their room keys and parking pass, copy their driver's license, provide the tour and help the families settle in. Marci or the MOD will work with the families to collect the necessary information for the registration card and fill out any other forms.

 

Several factors have led to this decision:

 

1. Marci's position is new and slightly different from the former Program Coordinator position. By allowing Marci or a MOD to meet the family upon check-in, Marci has a better ability to identify a family's specific need for additional resources and respond more quickly to them.

 

2. Because we are collecting more sensitive information such as medical information, information regarding criminal history, etc. the need for minimal sharing of information becomes greater. This will also eliminate potentially uncomfortable situations for the GSV asking guests to sign the Guest Suitability Form or addressing concerns about fees.

 

3. Reducing the number of people doing check-ins will allow for greater consistency in the sharing of information.

 

RMHCCIN is one of the last Houses to have volunteers facilitate check-ins. After careful thought and consideration, and weighing all contributing factors, we have ultimately decided this will further improve our guest experience at check-in.

 

We greatly appreciate all that you do for the House and recognize the vital role you play in check-ins.  Showing our guests around the House, making sure they are settled into their room, and talking with them to learn their story is key to making them feel at home.

 

As always, we appreciate your patience, understanding and feedback as we roll out this new procedure. If you have any questions, comments or concerns, please speak to the Manager on Duty.   

Dine to Donate: Portillo's in Fishers!



Join RMHCCIN at Portillo's on Tuesday, January 23  from  5 p.m. - 8 p.m. for a dine to donate event.   Bring the attached flyer (or show it on your smartphone) and 20% of your purchase will benefit the House!

 

Portillo's is located at:

9201 E. 116th St 

Fishers, IN 46037

 

Click here to download the flyer.

New Volunteer Orientation

 

Our Next New Volunteer Orientation is scheduled for Saturday, January 27 from 9 a.m. to 12:30 p.m. If you know of someone who may be interested in volunteering at the House, or just learning more, please have them contact Mary Friend at mfriend@rmhccin.org.

Help Needed  at Limestone
  • We need help with covering the 3:30-6:30 p.m. GSV shift, every other Thursday during the months of February and March. Any help is appreciated! You do not need to fill all of the shifts.
  • We are looking for a van driver to drive our families at Limestone to and from Walmart every other week. This opportunity involves a two hour shift and the date and time is negotiable. 
  • We are looking for a couple of volunteers to help keep the basement organized and help track inventory. Shifts and commitment is flexible.
Please contact Mary Friend at mfriend@rmhccin.org for more information.
Working with Mac

We will have some additional opportunities to work with Mac, our Chief Cheer Officer and House therapy dog, coming soon. Needs may include taking Mac for a walk or playing with him at our Limestone Street location. Prior history of dog ownership and previous experience attending dog obedience training is desired.

Additional details will be announced soon. Please contact Mary Friend at mfriend@rmhccin.org if you are interested in learning more.  
2018 Calendars

We are in need of any extra 2018 wall calendars that you may have lying around to be placed in our guest rooms. If you have any you would like to donate, please give them to Patti Cooper at our Limestone Street location.
Yoga Anyone?
  
We are now offering complimentary yoga classes on the first Monday of each month from 7- 8 p.m. House guests, volunteers and staff are welcome to join. The next class will be held on Monday, February 5 so please join us! Thank you Kelly Alford from The Yoga Studio for your generous donation. 
Look Who Was Caught Rolling Out The Red Carpet
 
Emilie Bender, Guest Services Assistant, recently caught Michelle Rogers, Guest Services Volunteer at Limestone displaying cooperation, communication and teamwork.

Emilie wrote: "Michelle is an Energizer bunny with a full charge! She goes non-stop until the end of her shift. Nothing is too trivial for her. She even took up my suggestion of disinfecting surfaces that we touch such as door knobs, handrails, phones, etc. What a go getter!"

Bert Harvey, Guest Services Assistant, recently caught  Cristina Pretorius, Guest Services Volunteer at Riley, displaying cooperation, communication and teamwork.

Bert wrote: "Recently it was very busy on Cristina's late afternoon shift and the dinner group did not show up. She immediately offered to stay and help prepare dinner and did not leave until 7 p.m.. She even came back a few minutes later when she realized she forgot to set out a certain dish in the refrigerator. "

Bert Harvey, Guest Services Assistant, recently caught  Nancy McDowell, Guest Services Volunteer at Limestone, displaying cooperation, communication and teamwork.

Bert wrote: "Nancy McDowell and her husband gave up part of their Christmas day to volunteer at Limestone. It was a very busy day with guests and house duties including a good amount of laundry to be done, rooms to be made up and extra guests for the Christmas meal. Both Nancy and Rick pitched in and did whatever needed to be done. I was fortunate to have them volunteering with me."

Thank you, Michelle, Cristina and Nancy. You are appreciated!

Congratulations! Your Crew Carwash pass is in the mail.

Remember, if you catch a volunteer rolling out the red carpet and providing an excellent family experience, please submit a nomination using the form below. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.

Please click the following link for the nomination form: Red Carpet Nomination Form
Updated Volunteer Schedule
 
Please click the following link for the updated volunteer schedule: January 2018 Guest Services Schedule
MISSION MOMENT
"This room was a game changer for our family. It gave us the flexibility to maintain a high level of involvement in our daughter's care in the NICU at Methodist while balancing the needs of a family of 7. Our 4 other kids stayed with us each weekend and were able to feel like a part of their sister's care.  Our daughter thrived on our daily presence and we were looking at discharge 4-5 weeks earlier than expected.  Doctors believe this directly correlated to how involved we were in her care. We are forever grateful."

The England Family
Please join us in celebrating the following birthdays:

1/1
1/3
1/4
1/5
1/8
1/9
George Gordon
Nancy McDowell
Nick Provenzano
Ann McNamar
Jered Fuquay
Tom Wallander
1/12
1/14
1/14
1/14
1/15
1/17
Corrina Davis
Paige Codalata
Becky Kellogg
Taryn Roll
Alan Holt
Dick Pluckebaum
1/18
1/19
1/20
1/21
1/21
1/25
Deborah  Warsaw
Patti Cooper
Michael  Rhinaman
Anita Butts
Marg Millman
Lori Ball

Upcoming Events

Visit our website link or watch for details in future editions of this newsletter for these events.
 

New Volunteer Orientation
January 27

Pop Tab Drop on Monument Circle
Friday, July 20

32nd Annual "Swing for Kids" Golf Tournament
Monday, June 4

 

"Taste" Gala 
Friday, November 2
State of the House Annual Meeting
March 14
"Home for the Holidays" Open House
Tuesday, November 27
 
Substitute List

Please contact these people if you need a substitute. 

Limestone  
Lori Ball

317-371-9150
Not available Tues, Wed, Thurs
Katy Brawley

 
317-258-9451

Jennifer Cannady
jcannady17@gmail.com

Weekends only
Nora Chlum
nchlum@att.net

Mornings and evenings
Gwen England

Weekday evenings (except Tues) and weekends
Craig Ito

 

Weekdays 9 a.m. - 12 p.m.
Rega Kowalski

317-241-1566

Ashley Martin


Tuesdays
 

Riley
Anita Butts
buttsanita@yahoo.com

Evenings
Laurie Eagan
l_eagan@sbcglobal.net

317-691-3757
Weekdays 12-3 p.m.
Michael Rhinaman

317-258-4688
Weekday evenings

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.

Please remember to notify the Manager on Duty for last minute shift cancellations. If you know your conflict in advance, notify Mary Friend. Also, let us know if you are able to find a substitute so we can update the schedule. Be sure to notify Mary or the Manager on Duty directly rather than through your shift mates.

Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
 
Our Values: 
I CARE
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.
Newsletter Editor
Mary Friend, CVA
Volunteer Resources Manager
Direct Line: (317) 267-0605, ext. 225