July 2017 
Welcome Stacy Payne Miller - Our New Chief Operating Officer
  
We are excited to introduce Stacy Payne Miller, our new Chief Operating Officer.  Stacy has extensive experience in the nonprofit sector and is formerly the COO at Reach For Youth. She graduated from Purdue University with her undergraduate degree, and earned her master's degree at Indiana Wesleyan University. Before entering the nonprofit field, Stacy had a successful career in retail management.

Please join us in welcoming Stacy to the House!
 
Suggestion Boxes
 
The best ideas and ways to improve policies and procedures come from those who are on the front lines. For this reason, we encourage you to provide feedback via the suggestion box located in the front office at Limestone and on the counter adjacent to the front desk at Riley. We review your comments and incorporate your suggestions whenever possible. Thank you in advance for taking the time to provide your thoughtful feedback so we may continue to operate in a manner that serves guests in a safe and secure environment but also supports and values the heart of our House: our volunteers!
 

Crime and Drug Screening Policy

 

We strive to provide a safe and secure environment for our guests, volunteers and staff. For this reason, we have instituted a crime and drug screening policy and procedure. When a family checks in at Limestone or for an overnight room at Riley, we will ask House guests to sign a statement declaring there will be no individuals staying in the room or visiting that have any criminal felony convictions or illegal drug use. If a family discloses that someone does not meet the criteria, please have them speak with the Manager on Duty.  

 

This new policy will also be shared with families when they call to request a room.

 

Home Grown Veggies

 

If you find yourself with more than enough home grown vegtables in your garden, feel free to donate them to the House. Our families always enjoy salads and raw vegetables as a quick snack!

 

Food Allergies

 

Families who voice concerns about food allergies are encouraged to review food labels and to ask questions of meal group providers. While we attempt to keep foods separate, because we are a community living space, it is difficult to know if any cross contamination with allergens has occurred.

 
Help Wanted

Van Driver
 
We are in need of an additional van driver to pick up donations, once a month, using our van. Some lifting is involved. Drivers need to be at least 21 years of age and have a valid drivers license. Scheduling is flexible.
 
Guest Community Connections
 
Volunteers are needed to follow-up with families about 3-4 weeks after they have left the House on Limestone. This position will require approximately 20 minutes each month and involves calling 5-10 families to ask about their well-being and connection to local resources.

Chief Cheer Officer's Assistant
 
Mac, our Chief Cheer Officer, is looking for "assistants" to introduce him to houseguests and visitors during his office hours at Limestone, Monday - Friday from 4:30 - 5:30 p.m. As a puppy, Mac still receives training. His assistant will need to attend a one hour training session to help him follow commands and ensure the experience is positive for both the guests and Mac. 
 
This is an ongoing position, so we need Mac's assistants to agree to a regular schedule, but not all 5 days each week. Assistants must have a history of dog ownership and previous experience attending obedience training is desired.  
  
Please contact Mary Friend at mfriend@rmhccin.org or at 317-267-0605, ext. 225 if you are interested in learning more about these opportunities.
 
Yoga Anyone?
 
We are now offering complimentary yoga classes on the first Monday of each month from 7- 8 p.m. House guests, volunteers and staff are welcome to join. The next class will be held on  August 7 so please join us! Thank you Kelly Alford from The Yoga Studio for your generous donation.   
 

Mission Moment

 

"You have all been so great! We are overwhelmed by your hospitality, generosity, and support. This has been the perfect place for us to stay during this difficult but happy time for my Togolese friend and her baby. I never knew about Ronald McDonald House Charities very much before this but would definitely love to volunteer at the one where I am from in Orlando after our experience here. Thank you for all you are doing back in this community. You are a huge blessing!"

 

From a house guest exit survey

 
Operations Update - Limestone
  • Please remember to check the Volunteer Need To Know binder when you arrive for your shift for the latest and greatest updates.
 
Operations Update - Riley
  • Just a reminder to follow the dress code when volunteering at the RMH at Riley. This includes your navy RMHCCIN volunteer shirt, nice slacks or pants and your name tag. Please avoid wearing capris, denim or open toe shoes such as flip flops or sandals.
 
Look Who Was Caught Rolling Out The Red Carpet
  
Andrea Groves recently caught  Angie White, Guest Services Volunteer at Limestone, displaying friendliness and compassion.  
  
Andrea wrote: "Angie always does a great job engaging the whole family when checking in a family.  Regardless if the family includes a grandparent or a child, Angie gets them involved in the check-in process and makes them feel at home." 
  
Thank you, Angie. You are appreciated!
_________________________________________________________________
  
Congratulations Angie!  Your Crew Carwash pass is in the mail.
_________________________________________________________________
  
Remember, if you catch a volunteer rolling out the red carpet and demonstrating excellent customer service, please submit a nomination using the form below listing the criteria. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.
  
Please click on the link below for the nomination form:
  
Red Carpet Nomination Form
 

Updated Volunteer Schedule

 

Please click the link below for the updated volunteer schedule: 

 

 July 2017 Guest Services Schedule

Happy Birthday!
  
Please join us in celebrating the following birthdays:   




Manpreet Dhillon
Cathy Plump
Holly Hammer
Ralf Reisinger
Jan Dexter
Matt Rutledge
Cheryl McClelland
Karen Lewandowski
Lisa Neice
7/1
7/1
7/2
7/2
7/3
7/4
7/5
7/8
7/8
Carla Crock
Nancy Iles
Kim Webb
Roz Webb
Gail Bennett
Jennifer Dzwonar
Cindy Maude
Chris Jackson
Andrew Scarlott

7/11
7/11
7/13
7/13
7/16
7/16
7/17
7/19
7/21
Jack McMahon
April Huey
Macy Jackson
Catherine Stiver
Breea Vest
Mallory Humes
Paige Mocek
Tom Marcum
David Zeyen

7/22
7/23
7/28
7/28
7/28
7/29
7/29
7/30
7/30

Upcoming Events
 
Visit our website or watch for details in future editions of this newsletter for these events.
   

13th Annual Pop Tab & Coin Drop

July 14
 

Sporting Clays Tournament

September 22
 

New Volunteer Orientation  

July 18
 

Taste Gala

November 3
 

Mac's Birthday

July 27
 

New Volunteer Orientation

November 14
 

New Volunteer Orientation

August 30
 

Deck the Halls Tree Competition

November TBD
 

New Volunteer Orientation

September 20
 

Holiday Open House

November 28
 

 

Substitute List
 
Please contact these people if you need a substitute.

Limestone
  • Lori Ball: (317) 371-9150 (Not available on Tues., Wed. or Thurs.)
  • Katy Brawley:  jkbrawley1@att.net or (317) 258-9451
  • Jennifer Cannady: jcannady17@gmail.com (weekends only)
  • Gwen England: genglan1@IUHealth.org (weekday evenings, except Tuesdays, and weekends)
  • Craig Ito: craigito@juno.com (weekdays 9 a.m. - 12 p.m.) 
  • Rega Kowalski: (317) 241-1566
  • Paula Swift: (317) 797-1398 (3:30-9:30 p.m. and weekends)
  • Angie White: apariswhite@gmail.com or (574) 612-9622 (evenings and weekends)
  • David Wilkerson: (317) 294-4948 (weekdays except Tuesday 9 a.m. -12 p.m.)
  • Marge Vogel: marge.vogel@sbcglobal.net

 Riley

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.
 
Please remember to notify the manager on duty for last minute shift cancellations. If you know your conflict in advance, notify Mary Friend. Also, let us know if you are able to find a substitute so we can update the schedule.  Be sure to notify Mary or the Manager on Duty directly rather than through your shift mates. 
 
Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
 
Our Values
I CARE
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.

Ronald McDonald House Charities of Central Indiana
435 Limestone St.
Indianapolis, IN 46202
317.269.2247
Newsletter Editor:
Mary Friend, CVA
Volunteer Resources Manager
mfriend@rmhccin.org
Direct Line:
317.267.0605 x225