June 2016
Welcome to the Ronald McDonald House
  
Our Summer Interns
 

Manpreet Dhillon is our Multimedia Intern this summer.  She is studying marketing and art design through IUPUI and Herron School of Art where she will be a senior in the fall. She is especially looking forward to helping create communication and marketing materials using our new logo and branding.   

 


Danielle Downey is our new Volunteer Resources Intern and will be primarily helping with the Volgistics conversion.  She just graduated from IUPUI's School of Liberal Arts studying communication. She plans on attending graduate school in the fall studying Health Administration. Danielle is a Riley kid and she and her family have spent a great deal of time as guests at RMHCCIN. 

 


Madeline Moran is joining the RMH at Riley as a Guest Services Intern.  She has previously helped provide breakfast at the RMH in Lexington, KY. Madeline, a former Riley kid, is a junior at Eastern Kentucky University where she is studying Sign Language Interpretation. 

 


Moriah Riggs is our summer Communications and Marketing Intern.  She will be at junior at Butler University where she is double majoring in Communications and Marketing. Moriah is a former Riley kid and excited about putting her education to work.  

 


Hannah Smith is our Special Events Intern.  She will be a sophomore at Ball State University where she is studying Public Relations. She has previous experience helping provide meals for the families staying at the RMH in Columbus, OH.  


JT Malone is our other summer Communications and Marketing Intern.  He is a junior at Miami University where he is a Political Science major.  JT is also a former Riley kid.

 Welcome New Guest Services Volunteers

Madeliene Clark - Guest Services Volunteer at the RMH at Riley
Jimmye Dorman - Guest Services Volunteer at the RMH at Riley
Kay Jackson - Guest Services Volunteer at Limestone
Jennifer Johnson - Guest Services Volunteer at Limestone
Janet Kinsey - Guest Services Volunteer at the RMH at Riley
Jasmine Lovelace - Guest Services Volunteer at the RMH at Riley
Andrew Scarlott - Guest Services Volunteer at Limestone

Our next new volunteer orientation will be in July.  If you know someone who might be interested in volunteering, please have them contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.  
 
Volgistics and the VIC (Volunteer Information Center)

We recently started using Volgistics to record volunteer hours and we are getting positive comments.  If you did not receive an email with your PIN, please look for the black Volgistics binder in the front cabinet at the RMH at Riley or the front office at Limestone containing an updated list of PINs and instructions on how to use Volgisitcs.

If you have any questions, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.
 
Help "Team Ronald" Win the Heroes for the House Team Challenge
 
The 10th Annual Heroes for the House "Team Ronald" is up and running for the big event on Saturday, June 18 at 8:30 a.m. at White River State Park.  Go to 
iremrunforronald.org to register.  On page two of the registration form, use the drop down box to choose "Team Ronald" as your team affiliation.
 
You don't have to walk or run to be part of the team.  You can still sign up, make a donation to our team and just show up and hang out for a couple of hours.  If you can't make it on the day of the run, your shirt can be picked up the next time you are at the House.  
 
Contact team captain, Mike Rhinaman, at mrhinaman@rmhccin.org  if you have questions. We are going for the trophy for the team with the most participants. Let's make this the biggest year ever!  
 
Operations Update - Limestone
  • Please remember to completely fill out the In/Out sheet when checking guests in and out.  Also make an entry on the Cash Receipts Journal whether or not there was a financial transaction with the guest.
  • Please remember to initial the Daily Task List after you complete a volunteer task.
  • It is very important that you complete the "Room Stay" section of the guest registration card both at check-in and at check-out.
  • The number of completed exit surveys is on the rise thanks to the help of our volunteers!  Please keep up the good work! We would still like to see an even better response.
  • Don't forget the parking tag log when signing tags in and out.
  • Be sure you check the communication binder every time you report for your shift.  This is the best way to stay up to date on new and updated information.  
 
Reminder from Rhonda at the RMH at Riley
 
The Overnight and Day Guest Program Guidelines were recently updated for the RMH at Riley.  Please review them when you are in for your next shift. 
 

Look Who Was Caught Rolling Out The Red Carpet

 

Cindy Hutchison recently caught Katy Brawley, Guest Services Volunteer (GSV) at Limestone, demonstrating appreciation, respect and dignity towards others, cooperation, communication and teamwork.

 

Cindy wrote: "Katy was in the process of checking two apartments and getting them ready for new transplant families.  She discovered that the beds in one of them didn't have the zippered mattress encasements and alerted me. She then graciously helped me lift the mattresses and box springs to put new ones on.  Without her help, this would have been extremely difficult. Thank you Katy for not only being observant but also for being willing to help." 

  

Thanks Katy!

_________________________________________________________________

 

Congratulations Katy!  Your name was drawn this month in our Red Carpet Award drawing and your Crew Carwash pass is in the mail.

_________________________________________________________________

 

Remember if you catch a volunteer or staff member rolling out the red carpet and demonstrating excellent customer service, please submit a nomination using the form below listing the criteria.  Printed copies of this form are also available in the front office at both Limestone and Riley.  Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.

 

Please click on the following link for the nomination form:

 

Red Carpet Nomination Form

 

 
June Guest Services Schedule

Updated Volunteer Schedule

 

Please click on the link below for the updated volunteer schedules:

 

June Guest Services Schedule

 


Happy Birthday!
 
Please join us in celebrating the following RMHCCIN birthdays: 
  
Michaela
   McDonald
Marsha Robinson
Martha
   Pluckebaum
Bonnie Molloy
Sammi Bowyer
Madisen Deal

 
6/2
6/2
 
6/3
6/6
6/7
6/8

Sharon Paul
Rachel Moehle
Kendal Singh
Jeremy Guilloty
Jean Zimpfer
Colleen Chapline
Paul Crock
Mary Diaz-Przybyl
6/9
6/11
6/12
6/18
6/18
6/19
6/20
6/21
David Peterson
Bryce Buente
Chelbee 
   DellaValle-Jones
Marissa Geyer
Leah Reising
Angela White
Joe Bateson
6/24
6/25
 
6/25
6/25
6/25
6/26
6/28


Upcoming Events
 
Visit our website or watch for details in future editions of this newsletter for these events.
 
Heroes for the House Walk/Run
June 18

Swing for Kids Golf Tournament
June 23

Pop Tab and Coin Drop
July 15
Sporting Clays Shoot & Barbecue
September 17 

Taste...the Wine Regions of California
October 21
 
Home for the Holidays Open House
November 29
 

Substitute List
 
Please contact these volunteers if you need a substitute.

Limestone
  • Lori Ball: (317) 371-9150 (Not available on Tues., Wed. or Thurs.)
  • Savannah Ball: savannah.ball528@gmail.com or (317) 517-9844 (Weekday evenings and weekends)
  • Jennifer Cannady: jcannady17@gmail.com (Weekends only)
  • Craig Ito: craigito@juno.com (Weekdays 9 a.m. - 12 noon) 
  • Rega Kowalski: (317) 241-1566
  • Mercedes Roots: (317) 356-9002 (Afternoons)
  • Paula Swift: (317) 797-1398 (3:30-9:30 p.m. and Weekends)
  • Marge Vogel: marge.vogel@sbcglobal.net
  • David Wilkerson (317) 294-4948 (Weekdays 9 a.m. - 12 noon)

 Riley

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.
 
Please remember to notify the manager on duty for last minute shift cancellations, and if you know your conflict in advance, notify Mary Friend.  Also, let us know if you are able to find a substitute so we can update the schedule.  Be sure to notify Mary or the manager on duty directly rather than through your shift mates. 
 
Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
 
Our Values
I CARE
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.

Ronald McDonald House Charities of Central Indiana
435 Limestone St.
Indianapolis, IN 46202
317.269.2247
Newsletter Editor:
Mary Friend, CVA
Volunteer Resources Manager
mfriend@rmhccin.org
Direct Line:
317.267.0605 x225