March 2018 - In This Issue:
Volunteer Celebration

We are working on the plans for this year's volunteer celebration event and will be able to announce details soon. Until then, just think of a beautiful evening under the stars, listening to great music with your fellow volunteers and a guest.  

New Volunteer Orientation

The next new volunteer orientation will be on Wednesday, March 21 from 6-9 p.m. If you know of anyone who might be interested in becoming a volunteer, please have them contact Mary Friend at or at 317-267-0605, ext. 225.
Additional Coffee Cart Hosts Needed

Every Tuesday and Thursday morning, we have a team of coffee lovers who visit patient floors and serve McDonald's coffee to the families at Riley Hospital. We are in need of at least one or two new coffee cart hosts from 9-11:30 a.m. Our biggest need is every other Thursday but we could also use someone to fill in occasionally on Tuesdays. Because you will be volunteering on patient floors, you will need to  complete the on-boarding process for Riley Hospital. Once that is completed, you will receive on-the-job training with an experienced coffee cart host.

Please contact Mary Friend at for more information.

Transportation Update
Thank you for your patience as we work out the transportation arrangements. Below is the most up-to-date information: 

We will continue to transport families between the House at Limestone, Riley Hospital for Children and Methodist Hospital. 
  • Hours of Operation: 6-10 a.m. and 6-10 p.m., Monday through Friday only.  
  • To request a shuttle between 6 -10 a.m. a staff member will need to contact Uber to request a ride.  Do not contact security dispatch. 
  • To request a shuttle between 6-10 p.m. a Guest Services Volunteer or staff member can contact security dispatch at 317-962-8000.
This change will only impact the 9 a.m. - 12 p.m. shift, but we wanted to share this information with everyone so you have the correct information when talking with families. This change will also be communicated to guests at check-in.  

Any questions should be directed to the Manager on Duty.
Data Entry Brigade - THANK YOU!
We recently found ourselves with a huge data entry project involving entering 2017 Riley Day Visit registration cards into our database so we could tabulate our year end statistics. The following people stopped what they were doing and entered the necessary information in no time. A big thank you to: Jordan Almos, Corrine Bowditch, Marci Corbin, Caitlin Hansen, Rega Kowalski and  Jack McMahon for all of your help!  
Security Enhancements at Riley Hospital

While the House and Riley Hospital strive to provide the safest possible environment for all who walk through our doors, there is always room for improvement and w e were recently notified of some security and safety enhancements at Riley Hospital. 

Effective immediately, there will be an increase in police staffing throughout the hospital and staffed metal detectors with video monitoring systems in lobbies at the Simon Family Tower and Riley Outpatient Center. On March 19, Riley will further restrict access by locking the Atrium Lobby entrance and require a badge to enter. All these updates aim to make Riley as safe as it can be for all who visit, stay and work at the hospital.
Operations Update
  • The price for all Coke products is now 50 cents.
  • When a guest requests a Pack N' Play or mat, please take the item to the guest's room and wipe it down with disinfectant wipes in front of the guest when possible. This will give them assurance that the item is clean and has been sanitized.
Yoga Anyone?
We are now offering complimentary yoga classes on the first Monday of each month from 7- 8 p.m. Houseguests, volunteers and staff are welcome to join. The next class will be held on MondayApril 2 so please join us! Thank you Kelly Alford from The Yoga Studio for your generous donation. 
Look Who Was Caught Rolling Out The Red Carpet
Michael Rhinaman, Guest Services Assistant, caught Jimmye Doorman, Guest Services Volunteer at Riley, displaying friendliness and compassion.

Michael wrote: "Jimmye spends quite a bit of time just talking to our families and seemed to be a huge source of comfort to a particular mother. When Jimmye's shift had ended, she gave a huge hug to the guest and told her it would be okay. Jimmye told her where to find the chapel and that she could speak to a Chaplin as well. After Jimmye left, the mother told me I probably had no idea how much comfort Jimmye provided her in a time of need. She wanted me to make sure everyone knew what an awesome person Jimmye is."

Thank you Jimmye. We appreciate your friendliness and compassion!

Congratulations! Your Crew Carwash pass is in the mail.

Remember, if you catch a volunteer rolling out the red carpet and providing an excellent family experience, please submit a nomination using the form below. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.

Please click the following link for the nomination form: Red Carpet Nomination Form
Updated Volunteer Schedule
Please click the following link for the updated volunteer schedule:  March 2018 Guest Services Schedule
"Thank you for your help during this difficult time in our lives. Staying here and knowing we had a place to stay took a huge burden off of us while my baby girl was sick. We appreciate everything that you do!"

The Fleck Family
Please join us in celebrating the following birthdays:

Jinee Majors
Jordan Almos
Naomi Dart
Rhonda Hainer
Bob Schofield
Christopher Burtzo
Candice Bradbury
Andy Ball
Kathy Beattie
Kurt Beier
Betty Bever
Gerry Stieglitz
Rachel Gottschalk
Lisa Lusk
Adam Hufford
Dave Kleiman
Lauren Bassett
Julia Sansone
Lindsey Donovan
Ellen Syphers
Craig Ito
Ruthann Lord
Marge Vogel
Shirley Yegerlehner
Susan Huesing
Alex Miser
Randy Shields
Byron Robinson
Leah Hall
Upcoming Events

Visit our website link or watch for details in future editions of this newsletter for these events.

New Volunteer Orientation
Wednesday, March 21

Pop Tab Drop on Monument Circle
Friday, July 20

Saturday, April 21

"Home for the Holidays" Open House
Tuesday, November 27
32nd Annual "Swing for Kids" Golf Tournament
Monday, June 4

Substitute List

Please contact these people if you need a substitute. 

Lori Ball

Not available Tues or Wed
Katy Brawley

Jennifer Cannady

Weekends only
Nora Chlum

Mornings and evenings
Gwen England

Weekday evenings (except Tues) and weekends
Craig Ito

Weekdays 9 a.m. - 12 p.m.
Rega Kowalski

Steff Mabe
Not available Tues Mornings
Anita Butts

Laurie Eagan

Weekdays 12-3 p.m.
Michael Rhinaman

Weekday evenings

If you would like to add your name to this list, please contact Mary Friend at or at (317) 267-0605, ext. 225.

Please remember to notify the Manager on Duty for last minute shift cancellations. If you know your conflict in advance, notify Mary Friend. Also, let us know if you are able to find a substitute so we can update the schedule. Be sure to notify Mary or the Manager on Duty directly rather than through your shift mates.

Thank you!

Our Mission
We provide a supportive home-away-from-home for families of children receiving medical care at Riley Hospital for Children at IU Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
Our Values: 
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.
Newsletter Editor
Mary Friend, CVA
Volunteer Resources Manager
Direct Line: (317) 267-0605, ext. 225