October 2018 - In This Issue


We have a number of additions to the House that we would like to welcome!

Guest Services Assistants
Work Study Students
Amy De St. Jean Devon Fischer - Development
Micaela McLean Jordyn Kwitschau - Bonner Scholar - Operations
Sarah Witwer
Alexis King - Operations

Lashay Anderson - Family Experience Intern
Bailey Jarnagin - House Warmer
Lukas Brits - GSV - Limestone Katelynn Johnson - GSV - Riley
Morgan Calligan - GSV - Limestone Ruth Kurowski - House Warmer
Morgan Cosgray - Lunch Host Heather Michelstetter - GSV - Riley
Landon Curry - GSV - Riley Jessica Miller - GSV - Limestone
Harleen Cutrell - GSV - Limestone Walker Nurrenbern - GSV - Limestone
Brett Edstene - GSV - Riley Makayla Pearson - House Warmer
Ally Farrell - GSV - Limestone Amiya Reina - GSV - Limestone
Alex French - GSV - Limestone Brenda Reymann - House Warmer
Shayla Giese - House Warmer Larry Reymann - House Warmer
Brendon Glass - GSV - Limestone Ashtyn Robertson - GSV - Riley
Emile Gore - Lunch Host Taylor Scholl - Lunch Host
Lauryn Graves - House Warmer Laura Steinken - GSV - Limestone
Candace Gwaltney - GSV - Riley Hannah Warfel - GSV - Limestone
JayLynn Hardrick - GSV - Limestone Micayla West - Lunch Host
Genesis Howard - GSV - Riley Wenny Zheng - Operations Intern
Justyce Huddleston - GSV - Lunch Host

Chief Cheer Officer, Mac, At Play!

Mac does a great job of providing love and snuggles to our guests most of the week.  On Wednesdays and Fridays, he gets to play with his doggy friends at TL Pets Doggy Daycare. Thanks Mac for all you do for our families!

Earn a Car Wash Pass + Enter for a Drawing for a $50 Gift Card

Some of our best volunteer recruiters are our current and former volunteers!  As such, we've decided to have a little fun between now and the end of October with a recruitment contest!
  • All current and former registered volunteers are eligible to earn a Crew Car Wash pass for every new volunteer they recruit. To earn the pass, the new volunteer needs to attend orientation, complete their training and volunteer for two shifts.
  • For every new volunteer you recruit, your name will be entered into the drawing for a $50 VISA gift card
  • If a former registered volunteer decides to return to the House, they are eligible for the car wash pass and will be entered into the drawing.
  • Flyers are available to download and print here, so please share and post these around your community! Active on social media? Click here for a shareable image!
So, please phone, email or text your friends about the joy and impact our volunteers have on the families we serve.  Remember to tell your friends to contact Mary Friend at mfriend@rmhccin.org  o r at (317) 267-0605, ext. 225.  and  to tell Mary who sent them!
Operational Updates

Wish List Items Needed

Please help us stock our pantries!  Incoming donations have been down recently, and we're in need of several items such as paper towels, liquid laundry detergent, disinfectant wipes, canned fruit, snack crackers, pudding cups, granola bars, cereal, canned tuna & chicken, canned spaghetti or ravioli, cookies, and chips.  A full list of items we need can be found on the Ronald McDonald House website or our  Amazon wish list.

Mattress Covers

We have come across multiple mattress protectors on beds while prepping rooms. The zippered bed bug enclosure goes on first and then the mattress cover.  Please make sure you are only putting one cover on the bed. If you have questions, please speak with the Manager on Duty. 

Welcome and Take Home Bag Update

We are currently using the same, charcoal gray drawstring bags for both the welcome and take home bags. When handing them out, please make sure you are providing the correct bag. Quick tip: The welcome bag contains a blanket and toiletry kit. The take home bag is much heavier since it contains canned food items. 


Our supply of dishtowels is running low so if you have any extras you would like to donate to the House, we will take them! We are adding this item to our wishlist but thought we would share this need with some of our most loyal supporters. 

Volunteers Needed  
  • Calling all gamers! We need help with coordinating our gaming systems which include PS2, PS3, PS4, Wii, Xbox and Nintendo. This includes evaluating the games and systems that have been donated to the House, installing the gaming systems, making sure they are properly secured and helping keep everything organized. We are looking for someone to help on a reoccurring basis.
  • Come in a little earlier for your shift at Limestone or stay a little later to help with the following tasks. A little extra time can make a huge impact in helping the House run smoothly. 
    1. Food Team: Monitor expiration dates on food in community pantries, stock snacks and assist with shelving & inventorying food in the basement.   
    2. Stocking Team: Restock the guests' toiletry closet, GSA apartment and North Wing 2nd floor linen closet. 
    3. Paper Team: Inventory the paper products (plates, forks, etc.) in basement, organizing shelves and restocking community pantries with items when low.
  • Contact Patti Cooper at pcooper@rmhccin.org or at (317) 267-0605, ext. 205 for more details. 
  • We are looking to grow our team of coffee cart hosts on Thursday mornings from 9-11:30 a.m. You can choose to serve weekly, bi-weekly or on an occasional basis. Because you will be serving coffee to families on the patient floors, you will need to complete the on-boarding process for Riley Hospital.  
  • We need additional volunteers at our Riley location mainly during the lunch hour (12-3 p.m.). Duties include assisting with the check-in process, setting up lunch and light clean up. Meals are already prepared, no cooking necessary. 
For more information about these opportunities or if you know someone who would like to join us, contact Mary Friend at mfriend@rmhccin.org or (317) 267-0605, ext. 225.
Serve and Support the House with the Super Service Challenge

Did you know that you can help raise funds and awareness for the House while volunteering? Help keep families together by taking the Super Service Challenge! Simply shoot a short video (2 minutes or less) on your phone or tablet and share why you serve at the House and what our mission means to you! Then, upload your video to the Super Service Challenge website and encourage friends, family and followers to vote for your video. More votes mean more funds for RMHCCIN families! It's that easy!   Visit the Super Service Challenge website for more information on how to participate.
Yoga Anyone?
Houseguests, volunteers and staff are welcome to join our complimentary yoga classes on the first Monday of each month from 7-8 p.m. The next class will be held on MondayNovember 5, so please join us! Thank you Kelly Alford from The Yoga Studio for your generous donation. 
Look Who Was Caught Rolling Out The Red Carpet
Bert Harvey and Rega Kowalski, Guest Services Assistants, caught Guest Services Volunteers, Kelsey Harrington and Adam Hufford, demonstrating cooperation, communication and teamwork.

Bert wrote: "Kelsey is a GSV at Riley that can always find something to do and does it well with speed and accuracy. She likes to keep busy and is very friendly and compassionate with our guests. She also has great computer skills and has been instrumental in helping us enter guest cards. Kelsey also created a database to keep track of the RMHCCIN merchandise."

Rega wrote: "Whenever Adam and I work together on Friday afternoons at Limestone, it seems the House serves dinner. He is always willing to help cook, serve and clean up after the meal. He also has no issues with handling the office on his own. Adam is such an asset."

Thank you, Kelsey and Adam. We appreciate your dedication to teamwork!

Congratulations! Your Crew Carwash pass is in the mail.

Remember, if you catch a volunteer rolling out the red carpet and providing an excellent family experience, please submit a nomination using the form below. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew Carwash pass.

Please click the following link for the nomination form: Red Carpet Nomination Form
Updated Volunteer Schedule
Please click the following link for the updated volunteer schedule:  October 2018 Guest Services Schedule.

Thank you so much for this awesome room! We all feel very welcome. We never thought we would be here, but I'm glad you guys made this happen for us since we live three hours away. This room gives us a place to sleep since we are a family of five. God bless everyone here that helped us out with anything. We are grateful for everything. Thank you so much!
Please join us in celebrating the following birthdays:

Alexis King
Laura Lane
Chris Gerth
Justyce Huddleston
Paushika Shah
Sarah Ashley
Peg Strodtbeck
Bob Skorjanc
Lois Lohse
Richard Bender
Ashton Hall
Lauryn Graves
Ernie Harvey
Ally Palmer
Ruth Kelly
Jane McClure

Upcoming Events

Visit our website or watch for details in future editions of this newsletter for these events.

New Volunteer Orientation
Thursday, October 25

Home for the Holidays Open House
Tuesday, November 27
Taste Gala
Friday, November 2
Santa's Workshop
Thursday, December 13 - Sunday, December 23

Substitute List

Please contact these people if you need a substitute. 

Lori Ball


Not available Tues or Wed
Katy Brawley

Jennifer Cannady

Weekends only
Gwen England

Weekday evenings (except Tues) and weekends
Craig Ito

Weekdays 9 a.m. - 12 p.m.
Rega Kowalski

Steff Mabe
Not available Tues Mornings

Anita Butts

Laurie Eagan

Weekdays 12-3 p.m.
Michael Rhinaman

Weekday evenings

If you would like to add your name to this list, please contact Mary Friend at mfriend@rmhccin.org or at (317) 267-0605, ext. 225.

Please remember to notify the Manager on Duty for last minute shift cancellations. If you know your conflict in advance, notify Mary Friend. Also, let us know if you are able to find a substitute so we can update the schedule. Be sure to notify Mary or the Manager on Duty directly rather than through your shift mates.

Thank you!

Our Mission
We provide a supportive "home-away-from-home" for families of children receiving medical care at Riley Hospital for Children at Indiana University Health and other area hospitals, and we champion programs that improve the health, education and well-being of children.

Our Vision
Nurturing a community where children and their families embrace life and healing with a sense of hope, enthusiasm, courage and joy.
Our Values: 
  • Innovation: We aim for continuous improvement to provide the highest level of comfort and care for our families.
  • Compassion: We seek to listen, understand and serve.
  • Accountability: We strive for the highest level of integrity and transparency with all of our partners and stakeholders.
  • Respect: We treat all people with dignity, compassion and respect.
  • Excellence: We embrace our mission and passionately commit to creating the best home-away-from-home for our families.
Newsletter Editor
Mary Friend, CVA
Volunteer Resources Manager
Direct Line: (317) 267-0605, ext. 225