Partner Perspective:

Artera’s de Zwirek Says IT Leaders Must Commit to Becoming AI Experts; Outlines Three Paths to Deploying Agents  

Guillaume de Zwirek, CEO, Artera, says that health-system IT leaders must become fluent in AI to remain trusted advisors as adoption accelerates. In a wide-ranging interview, he outlines three paths—build, buy, or partner—while pointing to call-center automation as a near-term win with measurable ROI. de Zwirek emphasizes rigorous governance, including SOC 2/HITRUST, MCP-guarded integrations, and “LLM-as-judge” testing, plus executive dashboards tracking accuracy, handoffs, and latency. Starting with appointment verification, he says, builds muscle to scale responsibly, enterprise-wide.