Q: Why are my clients being auto-exited?
A: This is a very common question. For security reasons, clients are auto-exited from most HMIS programs if they have not had any services or assessments entered into the program within the last 90 days. You can avoid this completely by entering services regularly (we recommend at least one service a month). See our Tips and Tricks section below for more information on entering services.
Q: How do I "undo" an auto-exit?
A: To "undo" an auto-exit, simply go to the exit screen, scroll down to the bottom of the page and click the "Reopen Client Program" link. Turn on the "clear all exit data" toggle and hit save. Now your client is still enrolled in your program as if nothing happened. For more information on reopening an enrollment, check out our job aid below.
Do you have a question for HMIS? Email us your question with "Ask HMIS" in the subject line and look for the answer in an upcoming newsletter!