By making AskAway visible and easy to access on your library's homepage, students immediately see that help is available and can connect to chat support from the get-go.

An embedded chat box placed above the fold is ideal as it provides immediate, barrier-free access.

The library's homepage is prime real estate, so if space doesn't allow for a chat box, an eye-catching button at the top of the page or a tab in the bottom right are alternatives. When clicked, a button or a tab should bring the student directly into an AskAway session or to a page with a chat box prominently displayed.

See an example embedded chat box at KPU Library and CNC Library

See an example in-house designed chat button at ECUAD Library

To retrieve AskAway embed code for your library, see this FAQ. The Admin Centre is always happy to help with troubleshooting and customizations.

For questions and implementation support, contact the Admin Centre!

This month's tip is from Standard Webpages: Library homepage