October 3, 2023

Click for Aspirus Regional & Divisional Structure

Because we love, we lead.

Every day, we show compassion for our patients, their loved ones, and one another. Below are a few recent examples from our intranet's Recognition Wall. To recognize a co-worker or view more staff recognitions, click here.

Donna Sorensen, Registered Nurse-Triage, Aspirus Plover Clinic-Vern Holmes Drive

Kudos to Donna for working with a complex inpatient discharge and showing FORESIGHT when it comes to getting this effort completed.

Tricia Polzin, Medical Receptionist Team Lead, Aspirus Riverview Clinic-Wisconsin Rapids

Thank you, Tricia for your quickness to update the ADC lab schedule. This will not only help the scheduling team, but our patients as well. It also reduces any human error if the length does not get changed. Thank you for all your attentiveness to the templates! Great job!

Bridget Daly, Occupational Therapist, Therapy, Aspirus Stevens Point Hospital

Bridget ~ Thank you so much for offering to come in on your off day to help with the patients who need to be seen by OT. Your willingness to do this ensured we provided the care the patients needed to coordinate smooth and safe discharges home! We very much appreciate your willingness to help.

Stacie Jaeger, Certified Medical Assistant, Aspirus Doctors Clinic

Stacie utilized accountability, collaboration, and compassion today. She offered to provide vaccine services to two people scheduled for the flu clinic but were delayed due to lack of transportation. She offered to perform the vaccines, met our customers' needs, prevented overtime, and saved money. Thanks, Stacie!

Taylor Felmer, Certified Medical Assistant, Aspirus Plover Clinic-Vern Holmes Drive

Shout out to Taylor for jumping into your role, doing a great job with responsibilities, and always showing an outstanding positive attitude. JOY!

Catherine Noth, Director-Nutrition & Food Services, Aspirus Stevens Point Hospital

During an unexpected staffing issue and no more bodies to pull from, Cathy stepped up and took over cooking for our Meals on Wheels program to ensure the members of our community continued to get fed. Kudos, Cathy! Without you, our recipients may not have had meals! Thank you for all you do!

What Our Patients are Saying

Excerpts from recent NRC patient satisfaction surveys

Aspirus Plover Hospital Emergency Department

Exceptional caregivers, thoughtful, polite, excellent communicators, knowledgeable. The faclility itself was spotless, obviously maintained by caring employees. Everything about my unfortunate incident at work was made calm by the efficacy of those whom I met and whose care I received. Thank you all.

Dr. Joel Carlson & Gastroenterology Team, Aspirus Riverview Hospital

Thank you, Dr. Joel Carlson and your staff of nurses/medical and office staff. From my consultation call to the scheduler (Janet Hansen) and the nurse who called me back to answer my questions at scheduling, I was made to feel very comfortable and at ease by everyone. I would definitely recommend Dr. Joel Carlson and his dedicated staff.

Dr. Timothy Wogahn, Family Medicine, Aspirus Doctors Clinic

Dr. Wogahn listened attentively to my concerns and questions and effectively explained his responses, citing research and experience. He was on time and not hurried. He has a pleasant demeanor, and I recommend him to my friends. Very clean, courteous, and respectful of my time and individuality.

Brittany Uitenbroek, AuD, Audiology, Aspirus Stevens Point Clinic-Illinois Avenue

Brittany was knowledgeable and exceptional in diagnosing the problem, administering an effective treatment. She did an excellent job in treatment my problem.

Patient Safety Tip

Agreement for Services Policy & Procedure

Why: To ensure awareness that the Agreement for Services system policy and procedure is being followed.

Content: Employees completing the registration are responsible for explaining the Agreement for Services and obtaining signature from the patient or authorized representative. This document is not intended to be an informed consent for procedures, anesthetics, or other medical services. There are three workflow processes.

1) Aspirus Hospitals – If the patient has multiple appointments on the same day, a signature is required for each registration.

2) Aspirus Provider-Based Clinics – If the patient has multiple appointments at the same provider-based clinic on the same day, only one signature is required.

3) Aspirus Non-Provider-Based Clinics – Obtain signature on the Agreement for Services - Clinics form annually.

Hospitals and clinics that are obtaining electronic signatures from patients or authorized representatives are required to display a printed copy of the Agreement for Services at each registration area. Patients are also to be offered a printed copy if requested.

Patients who refuse to sign the Agreement for Services should be informed that they will be registered as self-pay, and their insurance will not be billed. A note should be placed on the patient's account indicating the Agreement for Services was not signed and insurance was removed. Patients may strike any portion of the Agreement for Services to indicate their dissent.

I. If a patient or legal guardian strikes section 8 - Assignment of Payment Benefit to Hospital, it is the responsibility of the employee completing the registration to confirm the patient would like their insurance billed.

II. If a patient or legal guardian strikes section 7 or 12 - Telephone Consumer Protection Act Consent, it is the responsibility of the employee to update the Communications Preference Activity with EPIC to remove automated calls.

Call to Action: Please display a laminated, printed copy of the Agreement for Services at each registration area in accordance with our infection control guidelines.

Questions?

Sherri Schreiner, Director System Financial Clearance

Southeast Division News

Meet Our New Southeast Division Team Members

Josie Thompson

EVS Aide

Environmental Services

Aspirus Stevens Point Hospital

Lauren Schwarz

Registered Nurse

Med/Surg

Aspirus Stevens Point Hospital

Sherri Lashua

Occupational Health Nurse

Business Health

Aspirus Stevens Point Occupational Health

Victoria Multani

Nutrition & Food Services Assistant

Nutritional Services

Aspirus Stevens Point Hospital

Engagement Survey: 80% Participation = Yogurt Parfait Bar!

Our current engagement survey runs now through October 16. This is your opportunity to share your thoughts and opinions about our work environment. The email was sent by NRC Health and features the subject line Action Requested! Aspirus Employee Pulse Survey. (Note: Do not forward your survey email to anyone else. Each email contains a unique survey link.)

The information gathered from these periodic surveys provides valuable insight for how we can work together to improve our work environment to achieve a highly engaged workforce – one of the most important things we can do to positively impact patient care.

Our Southeast Division participation goal is 80%. (We reached 79.3% last survey.) If we reach this goal, we will celebrate with a yogurt parfait bar!