Assertive Engagement Newsletter 

August 2024

In last month's newsletter, we explored what happens in the brain during conflict and offered strategies from Non-Violent Communication to use when talking about your needs and requests. This month we'll take on how to build trust so relationships can withstand conflict. And for when that doesn't work, we'll look at how to take accountability and offer a meaningful apology.


While our team shares strategies and ways to reflect, we also experience conflict! Conflict is hard! Some of us may want to avoid conflict and hope it clears up on its own, while others want to dive right in, sort things out, and keep it moving. There is no one right way to handle conflict or to keep it from happening. Being aware of what is happening in your body, understanding what the other person is experiencing, taking time to see multiple perspectives, and holding yourself and others accountable are all ways to get to the other side of conflict with relationships intact.


The best any of us can do is learn from our mistakes and think about how we can do better next time. Having spent a large part of the last month watching the Olympics, we can take lessons from the athletes not just the ones who have won, but also those that messed up on a worldwide stage and stood back up to try again.


Take care from your newsletter team,

Helen, & Anne

The most important trip you may take in life is meeting people halfway.”


-Henry Boye

Connecting Through Conflict

The best way to weather conflict is to build relationships and trust before the conflict arises (because trust and believe, it will arise). Using strategies to resource yourself like getting sleep, taking care of your body, and practicing mindfulness can help keep you steadier in conflict. Similarly, taking care of and tending to the people in your group (could be your team at work, friend group, roommates, or family) helps to build resilience when things get rocky.

View Workbook

This workbook is full of strategies to explore your patterns and archetype in conflict so you can begin to recognize and change behaviors that undermine trust and replace them with actions to build trust.


There are activities that connect you to the situations and relationships that bring you joy and make you feel happy and secure, so you can call upon those when needed.

We'll share one group activity, but we really recommend downloading and exploring the workbook on your own or with your group!


On your own, and then in a group together, share the following:


Vision. What we hope to create together (and, in some cases, with others); the future we hope will come to be.


Purpose. Motivation + unique contribution towards our vision; our reason for coming together; our why. 


People. Who are the people most important to our purpose? If there is one set of people that we want our decision-making to be accountable to, who are they?


Values. What matters most to us.


Practices. Our agreements for how we’ll move together. This could include agreements about roles, decision-making, and navigating conflicts, as well as celebrations and mutual support.

Answering these prompts and creating a shared vision when things are easy gives you something to turn towards when things are tough. You can then evaluate if your actions are aligning with your vision, purpose, and values. Are you acting in accordance with the practices you've agreed upon?

There is no perfect strategy to avoid conflict altogether, but if you recognize conflict as a natural part of group dynamics, and build a common vision, you create a structure of care to operate in when conflict inevitably happens.


There is so much more to explore in the workbook; we hope you find it as useful as we have!


Activities and content adapted from Turning Towards Each Other: A Conflict Workbook by Jovida Ross and Weyam Ghadbian, 2020 

Quick Tip


Did you know taking a five second pause before engaging in an argument with a loved one may be enough to diffuse a blow up?


That was the finding in a Scottish study at the University of St. Andrews. Consider taking a deep breath and counting to five next time you find yourself close to conflict.

Read More

Accountability and Apology

We've said it before and we'll say it again: there is no way to avoid conflict. It is an inherent part of human interaction. We are all sometimes going to act outside of our values and intentions and cause harm, and will need to take accountability and apologize.

Mia Mingus, writer and activist working for disability justice and transformative justice, writes about how an apology is a hollow gesture unless you are prepared to fully take accountability for your actions. To effectively apologize, it's crucial to approach it with sincerity, authenticity, and a desire for genuine growth.


“True accountability is not only apologizing, understanding the impacts your actions have caused on yourself and others, making amends or reparations to the harmed parties; but most importantly, true accountability is changing your behavior so that the harm, violence, abuse does not happen again.”

-Mia Mingus


If you value the relationship you have with the person you harmed, and want to do real repair, then taking accountability for your actions is the first step. According to Mingus, accountability has four critical components.


  1. Self Reflection: understand your actions and the impact they had, so you can make things right and understand changes needed in the future.
  2. Apologizing: humbly acknowledge and take responsibility for the harm, understanding that someone does not have to accept the apology.
  3. Repair: make amends and rebuild trust with the person harmed. This is going to look different for each situation and depends on the relationship you have with the person and if they are willing to work with you.
  4. Behavior Change: an apology doesn't mean much if you don't change your behavior. Self reflection also plays a part here where you examine the behavior that caused the harm and what changes are needed to not continue the harm.


Part of taking accountability is apologizing. Mingus recommends that you offer the apology as soon as possible, so that he hurt doesn't fester. Saying you're sorry, meaning it, and changing your behavior can be hard! Often we don't want to do it and we put it off to avoid uncomfortable conversations, but delaying it won't make the transgression go away.

Luckily, Mingus outlines five components to a good apology that you can use in a situation where you have caused harm to someone you care about, and want to make amends.

This video also provides tips on how to give a good apology.

  1. "I'm sorry." Make sure to say it! You have to back it up with the other steps, but be sure to apologize in your apology.
  2. Name the hurt/harm. Don't dance around with vague language, name the situation so you are accountable to what harm needs to be repaired.
  3. Name the impact. You may not have meant to hurt someone or break trust, but once you have named the action, recognize the impact and show empathy to the other person for what they may be feeling.
  4. Take responsibility by naming your actions. Put it all together by saying what you did to cause the harm. Again, don't soften your role in the situation, own your actions and what part they played in the current situation. This is a vulnerable place to be! Showing that you are willing to be vulnerable in order to right the wrong shows commitment to repair.
  5. Commit to not doing the hurt/harm again. To be clear, do this and mean it! These tips are for relationships you value and want to keep healthy. If you are acknowledging your hurtful or harmful actions, you are going to have to make changes so you do not perpetuate them.


Mingus encourages us to embrace the practice of apologizing and building a culture of accountability in our relationships. By approaching apologies with sincerity, authenticity, and a willingness to learn and grow, we can strengthen our connections with others and create a more harmonious society.

Link to full article

Upcoming Events

August is National Black Business Month

Artwork by Taimani Emerald


This August (and every month) you can make a difference in your community by supporting a local Black-Owned business.


Check out some of these Portland area businesses for quality goods and delicious foods and be a part of closing the racial wealth gap.

Discover

Come Thru Market:

A Market Centering Black and Indigenous Farmers and Makers 


Come Thru Market is an incubator market centering Black and Indigenous Farmers, Makers, and Friends. We support BIPOC growers in taking their small business dreams to the farmers market environment. It’s a vibe - Come Thru and get what you need.

Open 1st and 3rd Mondays


May - October


3pm - 7pm



831 SE SALMON ST

PORTLAND, OREGON

Learn More

Pan African Festival


The Pan African Festival will celebrate the presence, resilience, strength and influence of Pan Africans in Oregon. It will be a day to enjoy live music, dance, food and entertainment, health education, education and career awareness, financial literacy, and relevant other opportunities for people to get involved and take action to solve problems in their community.

Saturday, August 24

12:00 pm - 8:30 pm


Pioneer Courthouse Square

701 SW 6th Ave Portland, OR 97204

More Information

Register to Vote


This November voters will cast their ballots for a new president as well as many other state and local officials and initiatives, but only if they are registered! Take a moment now to verify that your voter registration information is correct, or to register for the first time.


Multnomah County residents can also access local resources through the elections page. Check out information on how to run a voter registration drive and voting resources for folks without a permanent address.

Register to Vote
Multnomah County Resources

To vote in the November 5 election, you must be registered to vote in Oregon by October 15, 2024. In Washington you must register online by October 28 or in person November 5, 2024. Check out Vote.gov for more information.

An illustration with three people. The person on the left has brown skin, short dark hair in a bob cut, yellow overalls and orange shirt and is looking off in the distance holding a magnifying lens. The person in the center has tan skin, a dark green dress, white bun and is looking straight ahead through binoculars. The erson on the right has light skin, yellow shirt and orange pants and short brown hair and is looking off into the distance with a hand to their brow.

Question(s) of the Month

What has gotten in the way of being accountable or apologizing in the past? How can you be more accountable in the future?


Share your ideas with us at aeinfo@multco.us!

August Poll

What have you done to build up relationships so there is resilience in conflict?

Choose one:
Bring up issues as they arise so resentment doesn't build
Try to understand the other person's perspective
Share what I need from the other person
Apologize when I cause harm and change my behavior
Acknowledge the other person's strengths

July Poll Results


Last month we asked how you typically respond to conflict and it's not too surprising that you all are trying to fix things!


Fix - I can solve this 31%

Fawn - Let me calm you down and make it ok 23%

Flight - I'm out of here 15%

Fight - I won't back down 15%

Freeze - If I stay still enough maybe they won't notice me 15%



Whatever your response was, remember it is biology kicking in to keep you safe (even if the situation isn't actually dangerous). Take a second to breathe, reflect on what is happening, and make the best decision for yourself in the moment.


Thanks to everyone who completed our poll last month!

AE Blended

Learning Course

We have launched the Blended Learning Video Series to contracted community partners!

Community partners are now able to register for six self-paced video learning modules to watch when and where it works for you.


After successful completion of the e-learning modules, you'll enroll in a four-hour Skills Practice & Demonstration Workshop where you'll actively practice Assertive Engagement skills in community with other AE learners. Upon successful completion of the workshop and e-learning modules, you'll become AE certified!


We hope by offering training in this format we can better meet the needs of our learning community. Thank you all for your patience as we've developed and launched this training series!


For now we are offering the training to community partners who contract with Multnomah County's Department of Human Services (DCHS) and the Joint Office of Homeless Services (JOHS). If you work with one of our contracted partners, please visit our website to register.


Upcoming Skills Practice and Demonstration Session dates:

Tuesday, August 20 - 8:30 a.m. - 12:30 p.m.

Tuesday, September 10 - 8:30 a.m. - 12:30 p.m.

Thursday, September 19 - 1:00 p.m. - 5:00 p.m.

Tuesday, September 24 - 8:30 a.m. - 12:30 p.m.


We will post all new training opportunities in this newsletter. See the link at the bottom of the page to subscribe.


AE COOP Info

Community of Ongoing Practice

(COOP)



Join us in August as we delve into the topic of conflict and how to use our AE tools when we find ourselves in conflict with others.


Next COOP Session Topic: Conflict

August 22

2:30 p.m. - 4:00 p.m.

RSVP for August COOP

What is a Community of Ongoing Practice?


A group of people who share a common interest and interact often to learn from each other and advance their work. It is open to all, but is most valuable to folks who have already completed the Assertive Engagement 101 training and are seeking ongoing refreshers of the curriculum, supplemental training to deepen their understanding of AE core concepts, and community building with AE practitioners. 

Sign up to join our community of practice email list and get updates on future programming and events.

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