Help your residents in arrears with water bill payment assistance.
Has your community lost revenue from residents not paying their water bills?
This information is for you to share!!!

Low-Income Household Water Assistance Program (LIHWAP) for Low-Income Families

The LIHWAP benefit is a limited, one-time, assistance program designed to help households that are facing the threat of imminent disconnection, have already been disconnected or have past due (arrearage) balances over $250 for their water and wastewater services combined. Customers may apply one time for water and one time for wastewater for the life of the program, which is December 1, 2021 – August 31, 2023.

Residents in need of financial support can visit for more information on how to apply for water and other assistance programs.

Any Questions?
Reach out to NCICG's COVID-19 Response Specialist Team
Kari Matuszewski
C (815) 303-6255
w (815)433-5830
Aaron Sanders
C (815) 303-6244
w (815)433-5830
North Central Illinois Council of Governments
613 W Marquette Street
Ottawa, IL 61350