Customer Service Tip
Strong Leaders Show Grace
Do strong leaders show grace? The answer is yes, when necessary. As strong leaders, we must always look for potential in others (without sacrificing our high expectations). Sometimes we have to give people opportunities, and coach them with an expectancy of excellence, even if they don't deserve it. Takeaway: Oftentimes, the right mix of high expectations, accountability, grace and love are all that's needed to unlock someone's capacity for excellence. Read more from Bryan Williams.
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