September 2015 Emerging Trends
"I think that's the single best piece of advice: constantly think about how you could be doing things better, and questioning yourself."

- Elon Musk

Will We See 5G Soon? Probably Not, But Let's Talk About It Anyway







                                                 It seems like just yesterday that the world adopted 4G as the accepted model of wireless  technology communication, but it's still important to look toward the future and push for greater heights. Wireless technology has permeated society to the point where it's steeped with smartphones and other mobile devices. So, what's next in the wireless game?
4 Sure-Fire Ways to Improve Customer Service 
The Internet gives customers a platform to be heard like never before. A customer's opinion of your business dealings, when amplified online, can make or break your company. This reality requires modern enterprises to take customer service very seriously, which is easier said than done.

For a dramatic example of one dissatisfied customer using the power of the Internet to really stick it to a company, look no further than United Airlines' infamous "guitar incident." Musician David Carroll traveled with UA, and was horrified to learn that his $3,500 guitar was damaged by United's baggage handlers. Even though United could have easily remedied this situation by paying for the damages, they chose not to, leaving Carroll disappointed and irate.

Seeking justice, Carroll turned to the online public forum that is the Internet. He used his music skills to write a song and music video about his experience, appropriately titled, "United Breaks Guitars."

The incorporation of mobile devices into day-to-day life has changed the culture significantly. In fact, when Apple introduced "iPhone" less than a decade ago, Steve Jobs famously said, "It's like your life in your pocket." Now, over eight years on from the launch of the first iPhone, it's hard to remember what life was like before you had a full-function information system in the palm of your hand. We've come to rely heavily on these devices, driving mobile profits up and creating a market that didn't have any substance only a short time ago.

So what is the next "big" thing? What's the next consumer technology to revolutionize our lives? Is it another piece of hardware? Software? Practice? To find what's next, many experts are focusing on the information; and it's becoming evident that very information is actually the next "big" thing.

The "Big" Data

Why We're Cautiously Optimistic about Using Mobile Devices at Work
As expected, mobile technology is a consistent part of daily business operations for many companies around the world. Employees love taking advantage of the mobility these devices offer, making their home office just as useful as their in-house workstation. However, a mobile device management solution needs to be strictly adhered to in order to optimize security and guarantee that a stray smartphone doesn't expose your data to unexpected eyes.

One of the best ways your business can approach mobile devices is by consulting Emerge 's technology experts. We can work with you to build the ideal Bring Your Own Device (BYOD) solution, designed to protect your business and approach mobile devices in an organized, secure way. In fact, with the cloud increasing access to data and mission-critical applications, it's no wonder that businesses are skeptical of this yet-emerging technology, despite the incredible advantages it brings to the table.

Is there something you would like to see next month? A great event or customer experience story... let us know!

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