Customers Have Given Empire Access A Net Promoter Score Of 74!

Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely).

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Schuyler County Italian American Festival

August 14 - 17

Seneca County Chamber of Commerce Golf Tournament

August 19

Madison County Craft Fest

Sept 6 & 7

Golisano Children's Hospital Golf Classic

Sept 8

Harvest Fest

September 19 & 20

FLX Chamber Harvest Celebration

Sept 27

Empire Access Unveils New E-Commerce Platform, Elevating Customer Experience

New Website and App Features, Paired with its Leading Net Promoter Score, Strengthen the Internet Provider’s Commitment to Community and Innovation

Empire Access, a Northeast fiber optic service provider, announces the official launch of its redesigned e-commerce platform. The new platform reflects Empire Access’ dedication to delivering exceptional customer value and intuitive digital experiences by further strengthening the company’s reputation as a trusted local Internet provider across Pennsylvania and New York known for industry-leading customer satisfaction.

Empire Access’ new website update offers an intuitive, easy-to-navigate environment for residential customers, with plans that emphasize their value-added features. Customers can now seamlessly manage their devices, protect connected Wi-Fi devices, and more through the Empire Access CommandIQ app, powered by Calix, providing robust, secure connectivity and peace of mind for residential customers. The app is available to download on the Google Play Store and Apple App Store.

“Empire Access is dedicated to empowering our communities with technology that is reliable, accessible, and designed with the customer in mind,” said Kevin Dickens, CEO of Empire Access. “With the launch of our new e-commerce platform, we are not only making it easier for customers to engage with our services but also demonstrating our ongoing commitment to their satisfaction and loyalty. Our industry-leading NPS score is a testament to the trust our customers place in us.”

Empire Access’s Net Promoter Score® (NPS®) of +74 places the company within the 100th percentile of the Internet service industry. NPS, a globally recognized metric of customer loyalty that measures the likelihood customers will recommend a brand to others on a scale from -100 to +100. This exceptional score underscores Empire Access’s dedication to delivering outstanding service and building lasting relationships within the communities it serves. The company’s locally staffed customer service teams show its commitment to supporting digital growth in New York and Pennsylvania communities by maintaining a strong local presence.

To explore Empire Access’ Internet plans, visit the website for residential packages.

An Award-Winning Internet Service Provider

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