Utility Permitting Office Updates

February 2024

Same great group, fresh new name.

The Taps office is now the Utility Permitting Office.


Our function has not changed and are still committed to addressing all water and wastewater permitting needs. Please visit our updated website here:

Utility Permitting Office | AustinTexas.gov

HOME Initiative

“Home Options for Middle-Income Empowerment” (HOME) amendments went into effect February 5th.


On Dec. 7, 2023, the Austin City Council passed new code amendments for the first phase of the “Home Options for Middle-Income Empowerment” (HOME) Initiative. The HOME initiative differs from SMART housing there are currently no impact fee waivers under the HOME initiative. Questions regarding SMART housing can be answered at Development Incentives and Agreements | AustinTexas.gov.


The approved code amendments are among a series of updates to the City’s Land Development Code (LDC). The goal of these changes is to provide more housing types and increase housing supply within single-family zoned areas of Austin. Development applications related to these changes will be accepted beginning Monday, Feb. 5, 2024. 


These approved code amendments:

  • Allow up to three housing units, including tiny homes, on a Single-Family (SF) zoned property (SF-1, SF-2, SF-3);
  • Revise regulations that apply to a property with 2 housing units; and
  • Remove restrictions on the number of unrelated adults living in a housing unit.

Commercial Taps Application FAQ

Are you in the process of submitting a commercial tap application?


This FAQ may help answer common questions.


Commercial Tap Application FAQ


Water and Wasterwater Tapcards

Find Water and Wastewater scanned Tap Cards using the new address search and download database.

Search and Download Tap Cards Database



Tips for Using the Tap Cards Database


Utility Permitting staff is available to assist with any problems you may need assistance with. Please send an email to [email protected] to receive login information and instructions.

Need Assistance?

Austin Water Utility Permitting Office has availability for virtual and in-person appointments at the Permitting & Development Center. You can complete and submit applications using the Austin Build + Connect Portal.


  • Providing information on existing water/wastewater connections
  • Invoicing for water and wastewater tap connections including septic cutovers
  • Inspecting and installing residential water meters
  • Processing requests for commercial property water meter installations
  • Passing 611 and 610 inspections for building and plumbing permit

Contact Information

Austin Water Utility Permitting Office Webpage

Email ([email protected])

Phone: 512-972-0000 Option 3


Locations

6310 Wilhelmina Delco Dr, Austin, TX 78752


Additional Resources

Austin Water Utility Webpage

City of Austin/Austin Texas Government Webpage

Development Services Department Webpage

Austin Energy Webpage