March 12, 2020
Avisery Alert: CMS Issues Guidance to MA & Part D Plans to Respond to COVID-19
Dear Avisery Members,

We would like to share a memorandum issued by the Centers for Medicare & Medicaid Services (CMS) that outlines important flexibilities of Medicare Advantage (MA) and Part D plans to waive certain requirements to help the spread of COVID-19. The flexibilities of MA and Part D plans to remove barriers that could prevent or delay beneficiaries from receiving care include:

  • Waiving prescription refill limits
  • Removing prior authorization requirements
  • Relaxing restrictions on home and mail delivery of prescription drugs
  • Waiving cost-sharing for COVID-19 tests
  • Waiving cost-sharing for COVID-19 treatments in doctors’ offices or emergency rooms and services delivered via telehealth
  • Expanding access to certain telehealth services

Please contact Avisery by AgeOptions at a or (708)628-3440 if you are experiencing difficulty in helping a Medicare beneficiary access healthcare coverage for COVID-19 testing, treatments and prevention. To view the memorandum issued by CMS, please visit:
We are pleased to share our  Spring 2020 Avisery Calendar of Training Events ! Training and registration information is posted on our website at  We look forward to serving you in 2020. As always, if you have any questions, please do not hesitate to contact us at or call 708-628-3440. 

Avisery by AgeOptions provides tools and support to professionals serving older adults and people with disabilities, enabling them to help their clients access healthcare coverage that allows them to thrive as they age. To sign up for our Avisery email list and receive information on upcoming trainings, webinars and more, please  c lick h ere.