March 20, 2020
Avisery Alert: Medicare and Medicaid Expand Telehealth Services in Response to COVID-19
Dear Avisery Members,

In response to the COVID-19 health emergency, Medicare and Medicaid have expanded telehealth services to avoid individuals putting themselves or others at risk by leaving their homes to visit a doctor's office or hospital.

Medicare and Telehealth Services
Medicare has temporarily expanded coverage of telehealth benefits to all people with Medicare and will allow beneficiaries to access their doctors or medical providers virtually using a mobile phone, laptop, or device that provides two-way visual and audio communication while at their places of residence, including their home, assisted living facility, or nursing home. Beneficiaries can temporarily use telehealth services during the COVID-19 outbreak for common office visits, mental health counseling, and preventive health screenings. Additional information on Medicare and telehealth services can be found at:

Medicare has also released a fact sheet that details how Medicare will provide coverage to beneficiaries and payments to providers for services related to COVID-19. The fact sheet can be found here .

Medicaid and Telehealth Services
The Illinois Department of Healthcare and Family Services (HFS) has also expanded telehealth services due to the health emergency related to COVID-19. Beginning March 9, 2020, Illinois Medicaid will cover expanded telehealth services for individuals in fee-for-service Medicaid and Medicaid Managed Care plans. Individuals are now eligible to use telehealth services to contact medical providers from any site, including their home, that allows individuals to use interactive two-way real-time audio and visual technology. For additional information, please visit

We are pleased to share our  Spring 2020 Avisery Calendar of Training Events ! Training and registration information is posted on our website at  We look forward to serving you in 2020. As always, if you have any questions, please do not hesitate to contact us at or call 708-628-3440. 

Avisery by AgeOptions provides tools and support to professionals serving older adults and people with disabilities, enabling them to help their clients access healthcare coverage that allows them to thrive as they age. To sign up for our Avisery email list and receive information on upcoming trainings, webinars and more, please  c lick h ere.