Submit Prescription Drug Precertification Requests
to Health Information Designs
Effective January 1, 2017, Health Information Designs(HID) administers precertification of prescription drugs for HMAA and Oceanic Time Warner Cable members. Prescription drug precertification for the Hawaii Electricians Health and Welfare Fund remains administered by CVS.
If you have an HMAA or Oceanic Time Warner Cable member needing prior authorization for a prescription drug, please submit your request directly to HID. This will help avoid processing delays.
HID has an infrastructure and team of clinical experts dedicated to the prior authorization process. For status inquiries or questions related to prescription precertification, please contact HID's call center toll-free at (866) 689-0493, Monday through Friday 8 am to 5 pm HST.
Precertification of medical services and DME for all of our clients remains administered by HWMG's Health Management Department. You may access precertification forms in the Providers section ofhwmg.org.
If you have any questions or need assistance, please feel free to contact us Monday through Friday, 8 am to 4 pm HST. Mahalo for your support and continued participation!