Hostile comments can show up anywhere, including in emails, letters, on Facebook, comments to internet articles, and in-person. This can occur under any circumstances including but not limited to personal relationships, at work, with co-workers, with neighbors, with family members, with customer service personnel or even strangers. They often occur between exes in high conflict divorce.
How should you respond to hostile communication? Ignore them, react in an equally hostile manner, or is there a completely different option for responding? What if there is a way to respond that can calm the angry person who sent the message, give you more respect, end the angry conversation, and doesn’t increase the conflict?
There is! The response is a B.I.F.F. response. B.I.F.F. stands for Brief, Informative, Friendly and Firm. A B.I.F.F. Response is a way to respond that usually puts a stop to the hostilities while leaving you feeling calm and good about yourself.
