BASIS International Ltd. announces the planned transition to the draft BBx Generations Customer Support Handbook. This handbook describes how BASIS USA responds to customer requests for BBx (BBj, PRO/5, and/or Visual PRO/5) support when BASIS USA is the customer's primary support resource. BASIS channel partners, resellers, distributors, and self-programming end-users will benefit from this transparent support model as it will maximize efficiency and better meet expectations by helping to obtain the right support with minimal wasted time and effort.
From now until the release of BBj 21.00 next spring, BASIS welcomes your feedback on the draft handbook which we intend to begin following. This transition period provides you with the opportunity to review the handbook and submit your comments or questions.
The broad range of support tiers is intended to provide you, our customers, with comprehensive support for all your BASIS ecosystem needs.