COMMUNICATION CENTER COMING SOON:
LAUNCHES FOR PARENTS 11/4/16

On Friday, November 4, 2016, when parents log into BCPS One, a Communication Center will appear in the upper right corner of the landing page (click here to see attached sample). School staff should be aware that this new feature will be used as a tool to share BCPS One related announcements with parents. BCPS One Highlights will continue to be published and used to communicate information with staff only. Announcements shared with parents in the Communication Center will also be published in BCPS One Highlights. School staff should notify parents that the Communication Center will be made available beginning on November 4, 2016.
LEARNING MANAGEMENT SYSTEM (LMS):
ROUTINE MAINTENANCE 10/28/16

Remember that today, Friday, October 28, 2016, from 8 p.m. to 11 p.m., the BCPS One Learning Management System (LMS) will undergo routine maintenance. During this time frame users, including teachers and students, will not be able to access or use the LMS.
BCPS ONE SUPPORT MODEL:   
3 STEPS YOU NEED TO KNOW
Need support? Seek assistance from your school's SIS Administrator or STAT Teacher.  How can they help? 
  • SIS Administrators provide support to school staff for issues related to accessing various BCPS One sub-systems such as the Student Information System (SIS) and Learning Management System (LMS).  Are you unable to login to the SIS or LMS?  Unable to view your classes or missing students from a class list?  Notify your SIS Administrator so they can investigate.
  • STAT Teachers provide support to instructional staff for issues related to the Learning Management System functionality.  Are you unsure of how to assign a lesson tile to students?  Need assistance in creating student groups within a class? Looking for guidance on how to plan for instruction using course maps? Notify your STAT Teacher so they can share "how to" details with you.
BCPS One:  Support Steps
 
STEP 1: IN SCHOOL SUPPORT

STEP 2: REQUEST SUPPORT ONLINE

STEP 3:  PHONE SUPPORT

S taff, students, and parents should consult the appropriate in-school support specialist for each BCPS One sub-system.

Staff should reference the BCPS One Manual .
Still need assistance after seeking in school support?  Login to BCPS One to submit an  Online Support Request Form.
 

** Parents that are unable to login to BCPS One should email MyBCPS@bcps.org for support.
Need to escalate your support issue? 
 
School staff should call 443-809-7846 between the hours of 7:30 a.m. and 4:30 p.m. for additional assistance.

   
Baltimore County Public Schools
6901 N. Charles Street 
Towson, Maryland 21204

Creating a culture of deliberate excellence. 
    
Have a question about BCPS One?