BGE continues to monitor and respond to the COVID-19 pandemic. We have adapted our contractor assistance program within, and it will be seamless to private tree care contractors. We are committed to supplying appropriate support for the safety of your members.
As in 2020, our representatives (Davey Resource Group professionals-certified arborists, utility specialists, inspectors) will accept, inspect, and assess each contractor assistance request in a timely and professional manner and communicate throughout the process.
BGE will continue to schedule house service loop “drops “while you work (the service loop is typically the 120/240 volts lines directly connected from our pole to the house.) Call our Customer Call Center on 410-685-0123 - at least 4 days in advance to schedule. Service loop drops will be disconnected
temporarily only if it impacts just one customer - that is your client.
This is an unprecedented health event and we ask for your continued patience and understanding as we adapt to the rapidly changing conditions.