The Issue
The Government of Alberta has launched a consultation period to gather public feedback in advance of modernizing Alberta's consumer protection regulatory framework. Each year the Consumer Contact Centre hears from over
100,000 Albertans on consumer issues. Using call center data, consumer complaint data, media scanning, and jurisdictional research, Service Alberta has identified 15 key issues that may be putting consumers at risk or provide opportunities to improve consumer protection.
Those fifteen key topics will be the focus of the October 13th consultation:
· A Consumer Bill of Rights;
· Fairness between consumers and businesses;
· Door-to-door sales;
· High cost credit products;
· Automotive sector issues;
· Cancellation rights;
· Household moving services;
· Talent agencies;
· Ticket sales;
· Warranties;
· Gift cards;
· Reward points;
· Truth in pricing;
· Veterinary services billing; and,
· Debt collection.