Wednesday, May 1
"Delivering Safer Care: An Obstetric Unit’s Example Toward High Reliability"
Christian Pettker, MD, and James Moses, MD, MPH
The journey to become a high reliability organization (HRO) takes major structural changes. The practical steps that are required to change culture into an organizational frame of mind to support high reliability are often less understood. To give the attendee an understanding of what this takes, this talk will describe the journey toward high reliability of one service line, Obstetrics, within the larger transformation of Yale-New Haven Hospital.