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Vishing, Phishing & Smishing Scams
Typical Vishing Scenario:
The scammer poses as a credit union representative and contacts the member using a spoofed phone number. The caller says there is a need to discuss an important matter and must first confirm the member’s identity. The scammer is already on the credit union’s online banking website and informs the member that he/she needs to provide the PIN sent to the member’s phone or answer security questions. Since the caller says they’re from the credit union and the number on the Caller ID appears to confirm it, the member doesn’t hesitate to provide the requested information.
Vishing allows the scammer to use the information provided by the member to complete the login. They proceed to lock the member out of their account by changing the online banking password. The fraudster then transfers funds from the member’s account to his/her own temporary account before vanishing without a trace. The caller might even encourage the member to transfer funds to an external account, claiming that the payment will be applied to a specific credit union loan.
Typical Phishing & SMishing Scenario:
The scammer may pose as an employee of the credit union’s fraud department and will send a spoofed email or text message to a member alerting him/her of suspicious debit card activity. Instructions urge the member to reply to the original message with account details, such as card numbers, CVV codes, PINs, or other online account credentials. Phishing and SMishing give scammers valuable data they can use to make unauthorized charges or access the member’s account.
Remember, Quaker Oats Credit Union will NEVER ask for your:
- Social Security Number
- Credit or Debit Card Numbers
- Security Code or CVV
- PIN – Personal Identification Number
- Address
- Date of Birth
- Online Banking Login Information
- Verification Codes
- Passwords
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