Belterra Residents,

After reviewing feedback from our residents attending the pool we have revised our current pool rules. Please review the following update on pool toys:

Permitted
-           Small personal flotation devices (no large rafts or tubes)
-           Noodles
-           Kick boards
-           Dive sticks/rings
-           Small personal items not to be shared between children of different households (dolls, toy cars, etc.)

Not Permitted
-           NO squirt guns
-           NO throwing objects (footballs, splash balls, etc.)
-           NO sharing toys between children of different households
Common Questions
How does the reservation system work?
Visit belterracommunity.getomnify.com on any smartphone, tablet, or computer then follow the steps outlined here.

Do I have to sign up for each member of my family or just one person?
Each individual choosing to use the pool must have a reservation as well as a waiver. This includes adults and minors. Please reference Step #3 below on how to add family members.

What if the date I want to reserve is full?
Once a timeslot is full, you have the option to add yourself to a waitlist. If a neighbor cancels their reservation, everyone on the waitlist will be notified. It is first come, first serve on the waitlist.

Where do I find the pool waiver? Do my kids need one too?
All residents are required to sign a disclaimer, and guardians will have to sign a disclaimer for all children under the age of 17 and younger prior to entering the pool.  You may sign the disclaimer  here  or print it out  here  and bring it signed with you upon your pool reservation. Please note if you sign the waiver electronically it must be completed by 5 p.m. the evening before your reservation. You only need to fill out the waiver once for the swim season, not every visit.

The system isn't letting me cancel my reservation. What do I do?
You must cancel your reservation before the time slot you made a reservation for begins. You are not allowed to make a reservation after the time has begun or cancel after it has started. This is to ensure that the pool monitor has the correct names ahead of the time slot starting. Please plan ahead and cancel before the slot in order to allow your neighbors to use the pool.
How do I cancel my reservation for myself AND others in my household?
If you simply cancel your reservation for yourself, then anyone else you reserved for would still have a reservation booked. Make sure you cancel the reservation for each individual person. You can do this by tapping "View profile" then select “My Schedule.” In your schedule you will see a drop down menu that should show your name. By tapping on this drop down menu, you can view the schedule of other members in your household. Then you simply cancel for each individual person by selecting "Details" to view their reservation. Follow the step by step visual of how to cancel below:
Step 1: Log in and tap the layered bars in the upper left corner
Step 2: Tap 'View Profile'
Step 3: Tap 'Details'
Step 4: Scroll to the bottom of the details, tap the 'Cancel Booking' button
Step 5: View confirmation of reservation cancellation. To cancel multiple members of your family, simply click the dropdown menu next to your name and follow the cancellation steps for each member of the household.
POOL GUIDELINES:

Per Governor Abbott's orders, we may only allow a total capacity of 50%   while maintaining social distancing guidelines both in and out of the pool, as well as provide constant cleaning of high-touch surfaces, which includes gates, doors, handrails, furniture, and restrooms.
Pools will be available for resident usage beginning on  June 8 th  limited to residents with reservations only. We have created an online reservation system where residents can conveniently reserve a date and time to have access to enjoy the pool. Reservations will only be accepted from residents who have the appropriate waivers on file and are in good standing with the association. Phone calls and/or emails to make a reservation or inquire about current pool capacity will not be permitted. The only way to make a reservation is through the form.

  • Pool access is available in three 3-hour time slots, Monday- Saturday, A.M. reservation time from 9 a.m. - Noon, Mid-Day reservation 1 p.m. - 4 p.m. and P.M. reservation time from 5 p.m. - 9 p.m. Pool is available for two 3-hour spots on Sunday, Mid-Day reservation 12 p.m. - 4 p.m. and Mid-Day 5 p.m. - 8 p.m.
  • Each 3-hour reservation is limited to 120 residents in total. There will be no swim at your own risk or adult swim during this opening phase.
  • To provide fairness, the number of reservations that can be made has been limited. Each address is limited to one (1) 3-hour reservation per day.
  •  One hour between each reservation time will allow lifeguards and pool monitors time to clean high-touch surfaces, which includes gates, doors, handrails, furniture and restrooms.
  • Only one person per household can make a reservation for your family. It is important to select the correct quantity for the household. The quantity includes your family and yourself. Each address is allowed a max of 6 people per reservation. If you have more than 6 people in your household and need an exception, please contact Ashlyn.
  • All residents are required to sign a disclaimer, and guardians will have to sign a disclaimer for all children under the age of 17 and younger prior to entering the pool. You may sign the disclaimer here or print it out here and bring it signed with you upon your pool reservation. Please note if you sign the waiver electronically it must be completed by 5 p.m. the evening before your reservation.
  •  Reservations will open 48 hours before a desired pool time slot. The reservation link is located here and will also be posted on BelterraCommunity.Com under Amenities>Swimming Pool Reservations. The first booking will open June 6th at 9 a.m. Reservations cut off time will be 5 p.m. the evening before. If the pool does not reach full capacity for a reservation, walk-ins will not be permitted. This will allow Belterra Team adequate time to prepare for the following day.
  • Guests and extended family are not allowed entry at this time.
  • Bring your own pool furniture. In order to comply with CDC recommendations, we are asking residents to bring their own furniture during their reserved session. All Belterra pool furniture including tables, chairs, and chaise lounges will be stacked up and closed for usage, please do not attempt to use any of the stacked pool furniture
  •  Designated seating areas will be marked out on the pool deck to ensure 10-feet of distance between patrons.
  • Any personal items left over after each session will be thrown away. 
  • Residents must maintain a physical distance of 6-feet or more from their neighbor.
  • Any residents not abiding by social distancing guidelines will be asked to leave. If the resident continues to ignore social distancing guidelines reservation access privileges will be revoked.
  • Restroom facilities available for resident usage include only the restroom in the pool area. Use of the restrooms is limited to one person at a time. Children and adults requiring assistance may be accompanied by an additional person. The drinking fountains will be closed so be sure to bring your own water.
  • In the event of severe weather (Thunder or Lightning) pools will close. Unfortunately, we do not have the capacity to have "make up" pool sessions for cancellations due to weather.
  • Permitted Pool Toys:
  • Small personal flotation devices (no large rafts or tubes)
  • Noodles
  • Kick Boards
  • Dive Sticks/Rings
  • Small personal items not to be shared between children (dolls, toy cars, etc.)
  • Not Permitted Pool Toys:
  • NO squirt guns
  • NO throwing objects (footballs, splash balls, frisbee, etc.)
  • NO sharing toys between children
Please understand that as we begin to roll out this process, we may need to make adjustments to accommodate the needs of our entire community and team members. We greatly appreciate your patience and understanding during this time, and want to remind all residents to act wisely and safely.  
INFORMATION & LINKS
Office Address
801 Belterra Dr.
Austin, TX 78737
512-301-7770

Business Hours
Monday: 10am-6pm
Tuesday-Friday: 8:30am - 4:30pm

In the event of a common area emergency, please call 1-800-274-3165.
Email the Team
Luke Kenzik I Community Manager
Ashlyn McDaniel I Lifestyle Director
Melanie Daves I Community Standards

CCMC Corporate Office
480-921-7500
8630 E. Via de Ventura, Suite L-100
Scottsdale, AZ 85258

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