February 28, 2019
The fast-paced stress of working in the resort industry doesn't always give us time to reflect on our direction in life and in our career. Those of us who have ever been on the front line - whether dealing with customers on the phone, at the front desk, or on the sales floor - frequently become a little disenchanted at the end of a busy week. Maybe we begin to question ourselves in several ways. Perhaps we've even forgotten about our enthusiasm on January 2, as we resolved to take charge of 2019.

Take heart! It takes time, patience, hard work, and a lot of dedication to stick to any new plan. They say it takes 21 days to establish a new habit. In my personal life, I have found that bad habits become established even more quickly...like, hitting the snooze button instead of exercising or going for the desert tray.


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  Mobius Vendor Partners (MVP), the well-known business process design, management and performance improvement company and creator of  CustomerCount┬« announced that MVP president, Bob Kobek, will be the moderator for the  2019 TCPA Summit to be held in Scottsdale Arizona March 11-12 at Gainey Ranch Hyatt Regency.

Organized by the Contact Center Compliance the summit will examine ambiguous terms in the law, rapidly changing technology and what it calls "astronomical settlements which continue to fuel the explosive growth in TCPA (Telephone Consumer Protection Act) litigation."  

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Holiday Inn Club Vacations ┬« , a leading vacation ownership brand operated by  Orange Lake Resorts , was honored with 11 prestigious awards at the 13 th  Annual  Stevie┬« Awards for Sales & Customer Service , hosted in Las Vegas on Feb. 22. Two Holiday Inn Club Vacations sales leaders won the highest level, the Gold Stevie Award: Jorge Ramirez for Sales Director of the Year and Kathleen Holder for Sales Representative of the Year - All Other Industries. Additionally, the company received a Gold Stevie Award in the Demand Generation Program of the Year category for its Post-Package Purchase Program.

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