Con Edison crews are mobilized to respond to any outages or other service problems that occur due to the first heat wave of the year, forecasted to start on Sunday. Please see details in the news release below.

During this event, you may contact our Regional & Community Affairs team, who provide 24-hour staffing at the following phone numbers and email addresses below. (Please note: this information is for official use only):

Bronx On-Duty Emergency Staff

718-839-1201

BronxRCA@coned.com

Manhattan On-Duty Emergency Staff

212-460-6427

ManhattanRCA@coned.com

Queens On-Duty Emergency Staff

718-425-6899

QueensRCA@coned.com

Brooklyn On-Duty Emergency Staff

718-802-5100

BrooklynRCA@coned.com

Staten Island On-Duty Emergency Staff

718-390-6310

StatenIslandRCA@coned.com

Westchester On-duty Emergency Staff

914-925-6301

dl-WestchesterRCA@coned.com

CON EDISON CREWS ARE MOBILIZED

FOR FIRST HEAT WAVE OF 2025

Crews Are Ready to Respond 24/7 to Service Issues

For Customers Throughout NYC and Westchester

NEW YORK – Con Edison crews are mobilized to respond to any outages or other service problems that occur due to the first heat wave of the year, forecasted to start on Sunday. 

Longer, more intense heat waves and stronger summer storms are becoming more frequent, and that’s why the company’s continued investments to strengthen grid reliability are more critical than ever.

The company urges customers to use energy efficiently to stay comfortable and safe during the heat wave. 

Increased demand for electricity to power air conditioners, heat, and humidity can place stress on electric delivery equipment.  

The coming days could also bring thunderstorms, which can affect the overhead delivery system and cause outages. 

The company urges members of the public to stay away from any wires that are downed during storms. Call your local police department or 1-800-75-CONED (1-800-752-6633) to report downed wires. 

Con Edison may assign workers to guard downed wires and keep people and pets away from them. These workers may be in unmarked vehicles but they carry Con Edison identification. 

Report an Outage 

Con Edison will send text messages to customers in areas expected to be most impacted, reminding them to be prepared and to report an outage by simply replying OUT to the text. Customers can sign up for text alerts at coned.com/text.  

Customers can also report outages and check service restoration status at conEd.com/reportoutage, with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).  

The company also sends e-mails to customers to communicate energy-saving tips and information on reporting outages. 

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map. Watch an outage map tutorial video here. 

Energy-Saving Tips 

New Yorkers can stay cool and save all summer by following these money-saving conservation tips: 

• Limit the use of multiple air conditioners whenever possible. If you have two A/Cs, use only one. 
• Set your air conditioner to the highest comfortable temperature. Every degree you lower the thermostat increases costs; 
• Defer using energy-intensive appliances like dishwashers and laundry machines until late in the evening when demand typically goes down;   
• Use only one large appliance at a time; 
• Even when using AC, use ceiling and other fans to provide additional cooling and better circulation; 
• Turn off AC units, lights and other appliances when not at home and use a timer to turn on your AC about a half-hour before arriving home;  
• Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows. 

Cooling Center Availability 

If New York City and State officials activate cooling centers, find the latest information on locations and hours at the following sites: New York City and New York State. In addition, Westchester County offers information on its Sun Safety page. 

Con Edison is in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate responses as needed.