Submitting a request to MiDataHub:
When submitting an email to firstname.lastname@example.org for assistance with an issue you are experiencing, please remember to include a few, critical pieces of information that will help expedite the resolution of your issue.
Name - Name of individual requesting or in need of assistance
Contact information - Email or Phone Number of individual requesting assistance
District - District where the issue is occurring. This information is helpful as we have individuals across the state that oversee support for multiple districts. It also will allow us to evaluate if the issue is occurring on our end as well.
Issue/Question - Please provide as much detail as possible on the issue you are experiencing. It is very important to be as transparent as possible with the issue so the support team doesn’t need to respond back to help fill in the gaps prior to providing a resolution. If possible please don’t hesitate including screenshots, video recording, browser type, etc.
A few other helpful tips when submitting a ticket are:
One support request per email: If you have several requests please submit a separate ticket for each request. This will help expedite each request as not all requests are handled by the same individual.
Descriptive Subject line: Including a brief summary of the issue you are experiencing in the subject line of the email will help us expedite and determine the urgency and assignment of ticket.