Patient Satisfaction Tip of the Week

Tip #7: Bundling Services to Reduce Appointment Backlog Take advantage of every visit to conduct preventive screenings and services. For example, when a patient makes an appointment to discuss back pain, this is an opportunity to perform cervical cancer screening, make a referral for a mammogram or administer a flu shot. This "bundling" reduces the demand for additional visits, freeing up appointment slots. It’s great for the patient, as they often prefer "one and done" visits. 

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at [email protected] .

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care Health Plan , a public entity serving Los Angeles County

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