March 2021

Is your organization ready to spring forward? We're offering some amazing programs that will help you survive, revive and thrive! Did you know WCPE members receive 50% most workshops, and other events are free to members? Individual and organizational memberships are affordable and value-packed!

As a reminder, our goal for 2021 is to focus our programming, events, and services on helping you navigate through and rebound from this crisis.  We're here to help.

We are joining our Minnesota neighbors at the Performance Excellence Network in hosting 1-hour morning “knowledge forum” Zoom webinars every other Thursday from 7:45 am – 9 am at no charge to our members ($20 per person for nonmembers). These webinars have been very popular and are recorded for additional viewing. The format includes panels, Ted-Talks, and case study presentations. Register this month through our partner, the Performance Excellence Network. Watch our events page for April and May sessions!

Attend the virtual 32nd Quest for Excellence® Conference, Monday, April 12- Thursday, April 15, 2021 and learn best practices from the 2019 and 2020 Baldrige Award recipients, as well as past awardees!

The Award recipients will be highlighted in both live and on-demand sessions and archived for viewing after the event, so you don’t have to miss any of the action. Register today and take advantage of the advance discount rate.
April 20 Online Workshop

Customer service expert, Dr. Bryan K. Williams, DM of B. Williams Enterprise LLC (and formerly of the Ritz-Carlton Hotel Company) will lead this workshop. Bryan is one of our most popular speakers. We expect this workshop to sell out!

For many organizations, the last 10 months have been about just holding things together — navigating challenges, managing cash flow, and keeping your enterprise afloat. But most of us see an emerging light at the end of this tunnel and are now eager to start growing again. That, of course, means (re)focusing on customers, (re)building relationships, and providing exceptional service.

Bryan's energizing workshop focuses on proven concepts and techniques to provide exceptional service to your workforce and your customers, both internal and external.  

Click here to learn more about the workshop, and how to register yourself and your team. Members receive a 50% discount.
We are happy to announce another set of Lean Six Sigma Green Belt, Black Belt Services and Black Belt Manufacturing courses will start May 3rd. These affordable, top quality courses are offered in collaboration with our partner The Lean Six Sigma Company!  
Enroll now to join our Virtual Classroom Green Belt or Black Belt courses! Virtual classroom learning not only complies with new safety standards, but also allows for more individual guidance, in-depth tutoring while saving the travel time and expense.  Learn more about options:

Green Belt: 6 Days $3,495
Managing Change: The Proactive Approach Out in Front of the Change
We are all dealing with accelerating levels of change, in part due to the pandemic but also just the increasing speed of information, the evolution of technology, and general changes in business. Organizations that are better at managing change will do better than those that don’t, and leaders who are better at proactively leading through change will inspire and enable teams to better achieve their goals.

We're pleased to announce a special online workshop, hosted in partnership with the Alliance for Performance Excellence --the first in a quarterly Professional Development Series.  Managing Change: The Proactive Approach Out in Front of the Change. facilitated by Dr. Mac McGuire, CEO of the Quality Texas Foundation Wednesday, March 31 from 9 am - 4:30 pm.

This workshop incorporates the latest change management research on both organizational and personal changes post COVID-19. It uses a variety of sources, including Harvard Business School, MIT/Sloan Management, and the work of John Kotter, author of Leading Change (updated in 2020). The workshop will explore the eight-step process of Change Management and Accelerating Change, which is transferrable to all types and sizes organizations. Learn how to assess your current situation and take bold steps to create a sense of urgency; generate short-term wins and remove barriers; and institute and sustain change within your organizations or your teams. The discussion incorporates concepts from the validated Baldrige Framework (though your organization need not be officially using Baldrige to learn the tools for managing change). Hop over to our website to learn more, or
Advancing Excellence: Baldrige 201
April 21, 28 Online Workshop Series
Want to dive a little deeper into the Criteria for Performance Excellence?

This completely redesigned online workshop: Advancing Performance Excellence: Baldrige 201, April 21 and April 28 (both 8:00 AM to 12:00 PM CT), may be just the ticket.
Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence, which next offered in June, by exploring deeper the Baldrige Framework and the Baldrige Criteria for Performance Excellence.

For more information and to register, visit here

Move Forward, Faster, Together

Now is the time to get rolling on your first Wisconsin Forward Award application, and we are making even easier for you to move forward!
We have introduced a learning cohort for organizations writing their first Fast Forward application using the Baldrige Excellence Builder.