If you’ve run into a 500 Internal Server Error while using your General Motors tool, you’re not alone. This error happens when the server—
on GM’s end—is experiencing a technical issue.
While it might appear as if something is wrong with your tool, it’s not. The problem isn’t with your equipment, your internet, or anything you’re doing—it’s on GM’s side.
Unfortunately, there’s no quick fix for this one. Clearing cache, switching browsers, or rebooting the tool won’t help. The best step here is to wait until GM resolves the issue on their end. While it’s frustrating, the error is general in nature, and there’s nothing you or we can do to speed up the process.
In the meantime, we recommend checking back periodically and waiting for GM’s servers to come back online.
Rest assured, your tool is working fine, and the error will clear once the system is up and running again.
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