We know time is money in the shop, and that’s why CAS offers a seamless remote tech support service—so you can keep working while we fix your issue.
How It Works
If you call CAS tech support and don’t get through immediately, don’t worry—just leave a voicemail.
All voicemails are sent to our tech team’s email, allowing them to respond ASAP. Depending on your setup, remote support can happen in one of two ways:
1. If You Have a CAS-Supplied Laptop
- We will need you to leave a detailed message with the issue and what's going on.
- Simply leave the laptop on and connected to the internet.
- CAS tech support can remotely log in and fix most software-related issues without you needing to be there.
- This allows you to keep working on other jobs while we handle the fix.
2. If You Have Your Own Laptop
- We will need you to leave a detailed message with the issue and what's going on.
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CAS Tech Support will return your call and you will need to visit LogMeIn123.com. Once there you will enter a six-digit code provided by CAS tech support.
- This requires some customer interaction, meaning the fix may take longer compared to CAS-supplied laptops.
Common Issues We Can Fix Remotely
- Software won’t open
- Login credentials aren’t working
- Program updates or setup errors
- Other non-hardware-related issues
For connection issues between your scan tool and a vehicle, we may need to be online with you for additional troubleshooting.
Why a CAS Laptop Saves You Time
With a CAS-supplied laptop, our team can remotely log in anytime without needing extra steps from you. That means you can focus on other work—whether it’s an oil change, brake job, or another diagnostic—while we take care of the problem in the background.
If you ever need support, just call and leave a message—we’ll take care of the rest!
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