Deeper Dive

Residents' Rights

Each issue will highlight a different Residents' Right.

See below for a Deeper Dive into Residents' Right #11!

11) To be encouraged to exercise his or her rights as a resident or citizen, and to be permitted to make complaints and suggestions without fear of coercion or retaliation.

• All facilities should have written grievance procedures in place through which criticisms and complaints may be received by the administrator/administrative staff for objective consideration. These grievance policies should be explained to each resident and responsible food preference, activities and socializing can be very helpful to the administrator and residents.



• Additionally, residents remain free to contact any outside agency, person or group without restraint or interference from the facility. Many facilities provide a listing of such community agencies for residents.  

• Residents should be encouraged to be involved in community and civic affairs to the maximum extent possible. Administrators should make an effort to transport residents to register and to vote.