Deeper Dive

Residents' Rights

Each issue will highlight a different Residents' Right.

See below for a Deeper Dive into Residents' Right #10!

10) To send and receive mail promptly and unopened, unless the resident requests that someone open and read mail, and to have access at his or her expense to writing instruments, stationery, and postage.

• This is a legal right of all United States citizens. Mail cannot be opened without the resident's consent.



• If a resident requests assistance with opening or reading his/her mail or in answering mail, these requests should be honored by staff. Likewise, management should respond to request for assistance in obtaining stationary, stamps or pens/pencils by either transporting the resident to a store or obtaining supplies for the resident at cost. The resident is expected to pay for his/her own expenses. 

• Mail should always be delivered to the resident on the same day it is received in the facility.