According to the Illinois Abused and Neglected Child Reporting Act (ANCRA; 325 ILCS 5),
the Illinois Department of Children and Family Services (DCFS, the Department) must maintain “a single, State-wide toll-free number…which all persons, whether mandated or not mandated
by law, may use to report suspected child abuse or neglect at any hour of the day or night, on any day of the week. Immediately upon receipt of such reports, the Department shall transmit the contents of the report, either orally or electronically, to the appropriate Child Protective
Services Unit. Any other person may use the State-wide number to obtain assistance or information concerning the handling of child abuse and neglect cases” (325 ILCS 5/7.6).1 Within the Department’s organizational chart, the Child Abuse and Neglect Hotline (the Hotline) is a unit within the State Central Register (SCR), which is operated within the Division of Child Protection (DCP). The Hotline is physically located in Springfield, and a small satellite office in Chicago was added in 2016.