March 7, 2025

Coordinated Assessment Model

The Coordinated Assessment Model (CAM) process is a referral system designed to be a starting point for people who are experiencing homelessness in Detroit, Hamtramck and Highland Park. The goal of the CAM system is to connect people in a fair and equitable way to housing and other related resources as available.

If you are experiencing homelessness and need to get help, the process begins with contacting CAM (313) 305-0311.

CAM Call Center hours: Monday - Friday, 8am - 6pm

CAM Stakeholder Feedback Survey

You are invited to participate in the CAM Stakeholder Feedback Survey!

All users and participants involved in the CAM process are encouraged to take a brief survey by Friday, March 14.This survey will be used as part of the CAM Evaluation being conducted by OrgCode Consulting on behalf of the CAM Governance Committee and the Detroit Continuum of Care. We know your time and experience is valuable, so we are conducting a drawing for two $50 gift cards from the survey participants.

PLEASE SHARE with colleagues that are impacted by the CAM process.

Fill out the survey here.

City of Detroit 7-Point Plan Issued

In light of the recent tragedy, Mayor Duggan issued a 7-point plan to address unsheltered homelessness. Some steps include expanding the Detroit Housing Helpline to 24 hours, site visits to families to families with minor children, increasing the number of drop-in beds and amplifying Street Outreach efforts. You can read the full plan on the City of Detroit's website.

Upcoming Closures

March 14 - The CAM Call Center will be closed from 2pm – 4pm. There will be no live phone service during this time. All CAM Access Points will remain open. The CAM Call Center will be back from 4pm - 6pm.

March 28 - The CAM Call Center and the CAM Access Points will be closed from 9:30am – 11:15am. There will be no live phone service or in-person assessments during this time. The CAM Call Center and the Cass Access Point will be back from 11:15am – 6:00pm. The VA Access Point will be back from 11:15am – 4:30pm.

Housing Resources

Detroit Home Connect

Detroit Home Connect is a City of Detroit service that provides you a central first step in finding housing in Detroit that meets your affordability and household needs. You can understand your eligibility for rental units by exploring options based on your family size, age, and income. Detroit Home Connect is an initiative of the City of Detroit’s Housing and Revitalization Department.

For more information, visit homeconnect.detroitmi.gov

New System Reports

The 2024 CAM Quarterly System Reports are now available for quarters 1 through 4. System reports detail the operational performance of our local Coordinated Entry process. They cover engagement and access metrics, intake and referral numbers, and housing program participation. You can access the reports at camdetroit.org/reports.

CAM Access

Here are some different ways to access CAM services. If you are experiencing homelessness and need to get help, the process begins with contacting CAM (313) 305-0311.

Access Points

Access Points guests can expect assessments to determine eligibility for housing resources as they become available.

NOAH at Central

(Formerly NOAH Project)

23 E. Adams, 2nd Floor

Detroit, Mi 48226

Mon - Thurs, 9:30am - 3:30pm

Cass Community

Social Services

11850 Woodrow Wilson St

Detroit, MI 48206

Mon - Fri, 10am - 6pm

For Veterans

Detroit VA

4646 John R

Red Tower, 2nd floor

Detroit, MI 48201

Mon - Fri, 8am - 4:30pm

camdetroit.org/get-help

Download FAQ

Shelter Information

Shelter Prioritization

What to expect?

If you are experiencing a housing crisis and are in need of somewhere safe to stay, you can get assistance by contacting CAM.

What is changing?

Moving forward, only households on the “need shelter list” will be considered for a shelter referral. As shelter space becomes available, CAM will refer households based on immediate safety concerns and risks.

*Due to limited availability, some shelters are not accepting walk-ins overnight. Please call CAM (313) 305-0311, Monday - Friday between 8 am - 6 pm to speak to someone who can advise on shelter availability and/or other options. Please note that available shelter beds are limited and change daily. *

Client Grievance

This Client Grievance flyer helps shelter residents understand their rights and where to file a grievance. Find out how to file a grievance here.

Download

Street Outreach

If you see a person experiencing unsheltered homelessness, you can request a Street Outreach Team to connect the person to our homelessness response system to be assessed for needs and connected to resources as they are available. You can access the online form here or by scanning the QR code on this flyer.

Resources

For more information, please email: msamuel@detroitatwork.com

Basic Needs and Necessities

Download

Food Resources

Download

Income Support and Senior Resources

Download

Cancer & Chronic Illness Medical Care Resources

Transportation

Utility payment help

Youth Services

Parenting resources

Domestic violence assistance

Download

You can access more resource sheets at camdetroit.org/resource-sheets

Visit Map

My Safe Space Crisis Hotline (313) 844-9136

The My Safe Space Crisis Hotline serves young adults ages 18-24. It connects youth experiencing housing and mental health crises to short-term mental health services.

Download flyer

DWIHN Mental Health Services

If you're experiencing a mental health crisis, call DWIHN's 24 hour helpline (800) 241-4949.

The Mobile Crisis Hotline provides increased accessibility to DWIHN services in the Wayne County area. Calling the hotline will get a mobile crisis unit to your location 24/7/365. Call (844) 462-7474 for help.