April 4, 2025

Coordinated Assessment Model

The Coordinated Assessment Model (CAM) process is a referral system designed to be a starting point for people who are experiencing homelessness in Detroit, Hamtramck and Highland Park. The goal of the CAM system is to connect people in a fair and equitable way to housing and other related resources as available.

If you are experiencing homelessness and need to get help, the process begins with contacting CAM (313) 305-0311.

CAM Call Center hours: Monday - Friday, 8am - 6pm

Access Point Update

Effective Monday April 7, the Detroit VA Access Point will be moving from the Red Tower, 2nd Floor to the Blue Tower, 7th Floor Rm A7175. The intake and evaluation processes will remain the same.

Ambassador Program Applications Open

The Ambassador Program was created to serve the homeless population within the Detroit CoC shelters and housing programs. The main purpose of the ambassador program is to empower clients. This may be done through policy creation, education, resource connection, advocacy, and 1:1 client mediation. Exact program functions will be determined based upon emerging community needs and group interest and capacity.

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City of Detroit 7-Point Plan Issued

In light of the recent tragedy, Mayor Duggan issued a 7-point plan to address unsheltered homelessness. Some steps include expanding the Detroit Housing Helpline to 24 hours, site visits to families to families with minor children, increasing the number of drop-in beds and amplifying Street Outreach efforts. You can read the full plan on the City of Detroit's website.

Upcoming Closures

April 11 - The CAM Call Center and the CAM Access Points will be closed from 1pm – 4:40pm. There will be no live phone service or in-person assessments during this time. The CAM Call Center and the Cass Access Point will be back from 4:40pm – 6:00pm.

April 25 - The CAM Call Center and the CAM Access Points will be closed from 9:30am – 11:15am. There will be no live phone service or in-person assessments during this time. The CAM Call Center and the Cass Access Point will be back from 11:15am – 6:00pm. The VA Access Point will be back from 11:15am – 4:30pm.

Housing Resources

Detroit Home Connect

Detroit Home Connect is a City of Detroit service that provides you a central first step in finding housing in Detroit that meets your affordability and household needs. You can understand your eligibility for rental units by exploring options based on your family size, age, and income. Detroit Home Connect is an initiative of the City of Detroit’s Housing and Revitalization Department.

For more information, visit homeconnect.detroitmi.gov

System Reports

The 2024 CAM Quarterly System Reports are available for quarters 1 through 4. System reports detail the operational performance of our local Coordinated Entry process. They cover engagement and access metrics, intake and referral numbers, and housing program participation. You can access the reports at camdetroit.org/reports.

CAM Access

Here are some different ways to access CAM services. If you are experiencing homelessness and need to get help, the process begins with contacting CAM (313) 305-0311.

Access Points

Access Points guests can expect assessments to determine eligibility for housing resources as they become available.

NOAH at Central

23 E. Adams, 2nd Floor

Detroit, Mi 48226

Mon - Thurs, 9:30am - 3:30pm

Cass Community

Social Services

11850 Woodrow Wilson St

Detroit, MI 48206

Mon - Fri, 10am - 6pm

For Veterans

Detroit VA

4646 John R

Blue Tower, 7th floor

Detroit, MI 48201

Mon - Fri, 8am - 4:30pm

camdetroit.org/get-help

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Shelter Information

Shelter Prioritization

What to expect?

If you are experiencing a housing crisis and are in need of somewhere safe to stay, you can get assistance by contacting CAM.

What is changing?

Moving forward, only households on the “need shelter list” will be considered for a shelter referral. As shelter space becomes available, CAM will refer households based on immediate safety concerns and risks.

*Due to limited availability, some shelters are not accepting walk-ins overnight. Please call CAM (313) 305-0311, Monday - Friday between 8 am - 6 pm to speak to someone who can advise on shelter availability and/or other options. Please note that available shelter beds are limited and change daily. *

Client Grievance

This Client Grievance flyer helps shelter residents understand their rights and where to file a grievance. Find out how to file a grievance here.

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Street Outreach

If you see a person experiencing unsheltered homelessness, you can request a Street Outreach Team to connect the person to our homelessness response system to be assessed for needs and connected to resources as they are available. You can access the online form here or by scanning the QR code on this flyer.

Resources

Youth Services

Food Resources

Utility payment help

Transportation

Parenting resources

Domestic violence assistance

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Pet Resources

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Income Support and Senior Resources

Download

Basic Needs and Necessities

Download

You can access more resource sheets at camdetroit.org/resources/

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My Safe Space Crisis Hotline (313) 844-9136

The My Safe Space Crisis Hotline serves young adults ages 18-24. It connects youth experiencing housing and mental health crises to short-term mental health services.

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DWIHN Mental Health Services

If you're experiencing a mental health crisis, call DWIHN's 24 hour helpline (800) 241-4949.

The Mobile Crisis Hotline provides increased accessibility to DWIHN services in the Wayne County area. Calling the hotline will get a mobile crisis unit to your location 24/7/365. Call (844) 462-7474 for help.

For more information about the Housing Resource HelpLine, go to the City of Detroit's website.

Employment

If you or someone you know is looking for a second chance and a new path, then don't miss these events. Register today using the QR codes and links or reach out for more information at councilmemberdurhal@detroitmi.gov or call 313-224-2151.