May 29-31, 2023 CAMA Conference - Deerhurst Resort, Huntsville, ON.  Mark your calendar for this event.  You won't want to miss it!

The hotel room block will be open on Wednesday, September 7, 2022 for the guestrooms at the Deerhurst Resort.  Watch for more details! 


To reinvigorate our organizations post-pandemic, ultimate success depends on the actions of mid-managers. Positive change happens in the middle. One City Manager wrote the following:

I'm a City Manager in a mid-sized city. We survived the remote work phase of the pandemic, but are now struggling with the return-to-work phase. As City Manager, I surveyed employees to identify their concerns and issues about returning to the office. Based on the survey, most employees who can do some work from home favor a hybrid model. The Department Heads and I are struggling with all kinds of issues:

What is the nature of our hybrid workplace?

How do we promote equal treatment among mostly office vs. remote workers, and office/knowledge workers vs. field/service workers?

How do we ensure the safety and health of all our employees?

What are ways that we can retain our talent as we move forward?

How do we counter all the exhaustion, discouragement and uncertainty experienced by staff?

Dr. Frank Benest from ICMA provides some advice to this City Manager on how local governments can proceed and build a more energizing future for their organizations. Click here to read the full article.



Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.


What is organizational culture and why is it important to talent management?

How do you determine the current state of your organizational culture?

What can you do to improve your organizational culture and attract top talent?

Attend the FREE 2022 Coaching Program webinar on Thursday, September 8th, 2022 at 1:30 p.m. EST entitled “Organizational Culture: Use the Return to Work to Attract and Retain Talent.” Individuals or teams can register for this free webinar here

As an extension of Canada’s #1 Business School; Schulich of Business, Schulich ExecEd is a team of highly skilled and experienced learning professionals who continue to demonstrate their expertise in leadership and professional development.  Schulich ExecEd offers participants micro-credential upskilling and reskilling programs in management, leadership, and business operations.  Our programs are made for working professionals to rapidly build highly in-demand skills and offer 11 Masters Certificate programs, 30+ skill-building short programs and Canada’s leading Mini-MBAs.  Schulich ExecEd also offers custom programs for domestic and international organizations, to provide short-cycle rapid upskilling to employers and employees in diverse sectors.   Visit our website for more information.


Michael Given, Chief Administrative Officer, Township of Perth East, ON

Bryan Brown, Chief Administrative Officer, Township of Lake of Bays, ON

Nelson Santos, Chief Administrative Officer, Township of Adjala-Tosorontio, ON

Brett Newstead, General Manager - Planning & Infrastructure, Town of Stony Plain, AB

Jag Sharma, President & CEO, Toronto Community Housing Corporation, Toronto, ON



CAMA's Human Resources Toolkit is designed to provide information regarding several different human resource topics with support through samples and links. Today's featured topic is Mediation.

“Mediation is a procedure in which the parties discuss their disputes with the assistance of a trained impartial third person(s) who assists them in reaching a settlement. It may be an informal meeting among the parties or a scheduled settlement conference.  The dispute may either be pending in a court or potentially a dispute which may be filed in court.  Cases suitable for mediation are disputes in commercial transactions, personal injury, construction, workers compensation, labor or community relations, divorce, domestic relations, employment, or any other matters which do not involve complex procedural or evidentiary issues.  Attendance at the mediation conference is voluntary by the parties, except where governed by statute or contract clause.” (What Is Mediation And How Does It Work? - FindLaw)

Mediation can be used to resolve issues between staff or between the organization and external suppliers or customers.  Mediation should be undertaken prior to any formal legal action, to try to come to a mutually beneficial resolution prior to involving a full legal process.  Many provincial and territorial governments have mediators available for municipal use, or a private mediator can also be utilized. The mediator should be a neutral third party.

When negotiating a collective agreement, mediation provides a neutral third-party to help reach an agreement on all or some of the terms of the collective agreement. 

Visit the Employee & Labour Relations Chapter of the Human Resources Toolkit to learn more about the following topics:  Understanding Collective Agreements, Operating in a Union Environment, Grievances, Arbitration, Employment Law, Workplace Harssment and Workplace Violence, Privacy Issues/Personal Information, Negotiation Techniques, Conflict Resolution, Conducting Workplace Investigations.

The Toolkit can be found in the CAMA's Member's Section (Click the Toolkit Button).


CAMA is pleased to welcome the following companies to our new Business Partner Program. Check out their products and services below and on our website. 

Intellera delivers cost effective, high-value business process improvements to over 200 loyal clients across North America.  We combine leading-edge, tailored business process management, workflow and enterprise content management software with best of breed professional services to achieve sustainable results in business process efficiency. Intellera helps its' public and private clients streamline their processes and eliminate manual and repetitive tasks. Intellera was founded in 2001 and is based in Montreal, Canada. To contact us visit the CAMA website here.

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Techni+Contact Canada Ltd.

Over 40 years of trusted experience in AV distribution. Our mission is to be your trusted partner, committed to simplifying human interaction and communication. Through exceptional pre- and post-sales support and our focus on developing relationships with key AV/IT partners, we are always connected to your ambitions. To contact us visit the CAMA website here.

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United Rentals

United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,331 rental locations in North America, 13 in Europe, 28 in Australia and 18 in New Zealand. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 21,600 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 4,400 classes of equipment for rent. To contact us visit the CAMA website here.

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Alpen Path Solutions Lean Training Centre & Micro-Lab


The Alpen Path Solutions online Lean is Flow coaching and standardized Lean training helps you become Lean with a collaborative scientific management approach. Deepen Lean thinking with the 'Certificate in Lean', 'Platinum Certificate in Lean', or 'Advanced Lean Leadership Certificate'. More Lean thinking flows value to citizens! To contact us visit the CAMA website here.


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MCG Consulting Solutions

We provide management, staffing, and financial consulting services to local government. Our services help our clients achieve their service delivery goals and plan for the future.  To contact us visit the CAMA website here.

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Canadian Association Municipal Administrators

PO Box 128, Station A

Fredericton, NB E3B 4Y2 CANADA


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