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Leaders,
Civil Air Patrol (CAP) is partnering with Paratus to build the Reporting and Accountability Management System (RAMS), a secure, enterprise-wide platform that will modernize how CAP receives, manages, and resolves member- and program-related reports.
What's changing
Historically, reporting and case management for Inspector General (IG), Equal Opportunity (EO), Cadet Protection (CPP), and related workflows rely on separate, largely manual processes. RAMS consolidates these into a single coordinated system, giving leaders end-to-end visibility from initial intake through assignment, action, and resolution.
Today, with the launch of the first phase of RAMS, our IG Corps leads the change from a siloed, opaque system to a transparent one. While the work to date has focused on the IG module and complaint resolution process, phases 2 and 3 focus on cadet protection and member actions. We will communicate dates and the rollout of those modules in the coming months.
Where to find it
For most members, all that is changing is the Report a Concern form as it links to our new system. For our National Complaint Resolution Officers (NCROs), part of the IG Corps, the change is felt behind the scenes.
RAMS will support:
- Centralized, accessible reporting
- Consistent intake, classification, and routing
- Role-based access to sensitive information
- Documented ownership, actions, and outcomes
- Automated notifications and follow-up
- Secure records and auditable case histories
- Enterprise dashboards and trend analysis
NCROs have already been provided login credentials. The Report a Concern link (under Quick Links on the CAP website and at the bottom of eServices) has also been updated to direct anyone who needs to report a concern.
Why it matters
RAMS is one of the most important investments we are making in how we lead and care for our people. Our reporting processes have been fragmented and manual for too long; this new system ensures issues are followed through to resolution with full visibility and accountability. RAMS will strengthen cadet protection, improve how we manage member concerns, and equip leaders with the information they need to act early and decisively.
Beyond the technology upgrade, RAMS will provide CAP with the infrastructure to identify patterns, address emerging risks, and shift from managing isolated incidents to prevention and continuous improvement.
About the partner
Paratus builds AI software for mission-critical teams, drawing on Air Force and Chief Data and AI Office research to apply secure AI agents that reduce administrative burden across training, compliance, and readiness workflows. The company's platform now supports secure case management and investigations for organizations that need accountability and security.
Additional details on rollout and timing will follow once they're finalized. If you have any questions, please contact ig@capnhq.gov. For technology-related questions, please utilize the IT Help Desk found in eServices.
Major General Regena M. Aye, CAP
CEO/National Commander
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