Last October, The Boston Globe explored one of the obstacles that can arise when consumers choose a repair shop that is not part of their insurance carrier's preferred repair network. The customer experience can be significantly impacted, especially when additional out-of-pocket costs are incurred.

The "balance billing" practice detailed in the article underscores the benefits of the MAPFRE CAR EZ^® network. CAR EZ repairs are completed for an agreed amount, inclusive of the labor rate, which eliminates a balance bill scenario.

MAPFRE customers have the right to choose their repair shop. If an out-of-network shop is selected, please encourage your customers to inquire about the following:

1. Timeliness of repairs and coordination of parts and rental coverage
2. Completing the repairs for the appraised amount and labor rate
3. Guaranteeing the quality and workmanship of the repair

Please note: when shops outside of the MAPFRE network are chosen, MAPFRE is unable to intervene on the customer's behalf if there are quality concerns or if a balance bill is generated.