Client Survey

In a continued commitment to enhancing the experience for our communities and boards, we’ve launched our new quarterly client survey. On Sept. 6, you should have received an email from ccmc@qualtrics-survey.com, inviting you to complete the survey. The updated survey has fewer, more intentional questions, aimed to improve our overall services for each of the communities we’re privileged to serve. We hope you’ll take a moment to provide your feedback before the survey closes on Sept. 20.

In the coming weeks, your vice president will be reaching out to schedule time to discuss results and actionable items related to your community’s overall feedback. Participating in these discussions will help to ensure we’re moving forward together in the right direction and, ultimately, strengthening services for our boards and residents.

Sincerely,

Todd Davidson

CEO

You can complete the survey with the personalized link that was emailed to you or the button below. If you are unable to log in to the survey with your email please reach out to your community manager to confirm you are using the email we have on file.

Preparing for Budget Season

The CCMC team is closely reviewing onsite staffing costs and will be discussing any changes with boards as they go through the budget process. Ensuring that we provide fair compensation will help with community retention, continuity, and employee satisfaction. CCMC covers indirect costs for items like recruiting and pre-employment, but it's important to consider items like wages and taxes. Here are some helpful tips to keep in mind during budget season.

Budget Tips

• Review your last two years of financials for any anomalies that may have impacted variances in the budget and determine whether they could happen again and prepare accordingly. This could be utility spikes, storm maintenance, etc.
• Be sure to include additional amenities or common areas that may be completed in the new year in your maintenance budget.
• Check with your insurance agent – premiums are increasing at higher rates than in the past.
• For developing communities, make sure to get an updated lot absorption (builder to owner sales) schedule and an updated takedown schedule (developer to builder sales), which should also include common areas and amenity takedown.
• Understand closing fees and how they are impacted by builder lot closings, first home sales closings, and resales.
• Read your Exhibit A to understand who does and who does not pay assessments AND who is and who is not assessed a management fee.
• Consider the increased cost of goods next year or look at historical vs. actual.

HomeBase Poll

Dive Into Summer Fun

From under the sun to dancing in the moonlight, this summer was one to remember. We could easily fill a book describing the different ways residents experienced meaningful connections and intentionally crafted shared experiences, but we believe pictures speak 1,000 words. Check out 46 communities in under two minutes in our 2022 Dive into Summer video below.

New Leadership Team Members

Our community operations leadership team provides direct support and oversight. Vice presidents work closely with their managers serving as a leader and mentor. They provide training and development, as well as expertise and oversight. The Senior Vice President and Regional President provide additional expertise and assistance, including legislative updates, quarterly meetings with our boards, and site audits.

We are excited to announce three new Vice Presidents of Community Operations, Melissa Ramsey, Abraham Salazar, and Jessica Towles.

Melissa Ramsey

Connect on LinkedIn

Abraham Salazar

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Jessica Towles

Connect on LinkedIn

Positivity Attracts Retention

As part of our efforts to build and maintain an effective and engaged workforce, we’re evolving our emphasis on professional development and growth opportunities. 

We celebrate milestones and provide bonuses to our team members every five years of tenure (5, 10, 15, etc.). This year, 58 team members have celebrated their milestones with CCMC. Since January, we have also promoted 152 team members into new roles as we continue to develop new and existing talent for future growth opportunities. This will help ensure greater stability and a consistent standard of excellence.

Larry LaGrange

Community Standards Director

20 Years

Austin Denson

Lifestyle Director

5 Years