We are excited to announce updates on how and when our tech team will be supporting you and your school. After the Thanksgiving break school based technicians will be assigned to specific schools on certain days of the week. We hope that this provides an improved structure for consistency, familiarity, and timeliness. Remember to submit those tech requests, that is how we'll know where the tech needs are. This schedule will be a work in progress and will be adjusted as needed.
Soon staff members will be able to call our designated Help Desk Support for assistance with account access, device troubleshooting, alerting of network/connectivity issues, etc. We are excited about providing this extra support service to our customers. When you call the tech center you'll be prompted to reach the Help Desk or the Office Manager. More info coming soon!