CCSD 89 families have a new way to report and track requests for technology support. All technology support requests can now be entered through the “incidentIQ” system at: https://bit.ly/89techsupport
Families begin their request by entering the guardian’s first name, last name, and email address, as well as the school their student attends. Families then use the menu to select the issue they are dealing with, such as: “Broken Chromebook” or “Application Missing From iPad”. Families can then add additional information to the technology request.
This new system allows the CCSD 89 technology team to easily track, prioritize, and respond to parent requests.