CCSI News and Updates
Anne L. Wilder
Coordinated Care Services, Inc.
Here’s a quick recap of this month’s news:

  • Not completely sure how best to describe what a Health Home is? Check out this new 2-minute video from Health Homes of Upstate New York (HHUNY).
  • Senior Consultant, David Wawrzynek, shares his key takeaways from his participation in the recent Open Minds Strategy and Innovation Institute.
  • Understanding how your agency is progressing in becoming more trauma-responsive can be made easier with TRUST and TRUST-S. If you’ve not seen them, take a minute to look at these free online tools designed to help provider agencies and schools assess trauma-informed care practices. Results are paired with recommendations and links to resources based on your organization’s score.
  • We are excited to be working with John James Audubon School 33 on their community school initiative, with project implementation kicking off in August.
  • As lead agency for Enrico Fermi School 17’s community school initiative, we recently supported the school’s Community Engagement Team (CET) in a needs assessment. Highlights from that work are recapped below.
Program Management Services
Based at customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.
Helping Care Managers Tell the Health Home Story
Not completely sure what a Health Home is?  Health Homes of Upstate New York (HHUNY) produced a short animated video (2-3 minutes long) that can be shown in waiting rooms or as part of a presentation to agencies and individuals to increase awareness and knowledge of Health Home Care Management.  Click here to watch their video on their website!

As one Care Manager remarked: " This clip, in my personal opinion, is amazing. There have been times when attempting to explain what exactly Health Homes is and what they have to offer to individuals can be confusing to them or misunderstood. There are many who have never heard of Health Homes at all leading to times that it can be a struggle to explain it in a clear and understanding manner. There are so many variations/varieties of great Services you offer to them that are all individualized per case. This video lays it out in very clear, to the point, not long/not short (the perfect length to keep their attention) time frame, and it is very easy to understand. "

Click on the links below to view/download the HH 101 video by Health Home Affiliate:
Chautauqua -  
Huther Doyle -
Business Management Services
We offer the essential business supports that health and human services providers need to run their organizations successfully, scaled to their size, complexity, and budget. 
Financial Services Update
Federal Medicaid Administration Cost (FMAC) Payments – Q1 2017 Federal Medicaid Administration Cost payments are being processed. Q2 and Q3 2017 are expected to follow shortly thereafter. Be aware that payments may not be transmitted with related details.

James Monfort
Manager of Financial Services, Senior Consultant
Coordinated Care Services, Inc.
Consulting Services
We provide the expertise and support organizations need to understand, implement, and sustain practices aimed at improving the way healthcare is provided.
Report From the Open Minds Strategy and Innovation Institute
I recently had the pleasure of participating in the Open Minds Strategy and Innovation Institute held in New Orleans from June 3 rd to June 6 th . Given the shift from paying for volume to paying for value, the Institute focused on the strategy, program development and innovative management tools executive teams need to move their organization from the concept of value-based reimbursement, to success in the new payment environment. Some of my take always are:
David Wawrzynek, MS, MBA
Senior Consultant
Coordinated Care Services, Inc.
Innovation Adoption

Each year Open Minds conducts a National Innovation Survey to understand how organizations are implementing new ideas that create value. Some of the top ten innovations being adopted are: hiring and deploying peer support specialists, implementing readmission prevention programs, and starting medication assisted treatment for addictions. The survey also pointed to the increased use of technology for communicating with consumers, use of consumer-directed support tools, and technology supports for medication adherence. It is interesting that sometimes we feel like we can hardly keep up with the changes that are occurring in our field, but on average there is a 15 to 20-year lag between the development of a practice and its common use in community-based programs.

New Free Online Tools Gives New York State Agencies and Schools the Ability to Assess Trauma-Informed Care Practices
TRUST (Trauma Responsive Understanding Self-Assessment Tool) and TRUST-S (for schools) are free, strengths-based organizational self-assessment tools that provide New York State agencies or schools and school districts, a method for assessing current trauma-informed care practices. Organizations get a point in time “snapshot” of where they are in their journey towards becoming trauma-informed. This assessment can be used for initial benchmarking, as well as repeated at selected intervals to gauge progress and identify next steps.
The tools employ the Substance Abuse and Mental Health Services Administration’s (SAMHSA) 10 Implementation Domains as a framework for guiding survey participants through a sequence of questions to assess implementation of trauma-informed care practices within their organization. The survey takes 12-15 minutes to complete and is anonymous to allow for authentic staff assessment of their organization. Once questions are completed, organizations can view their aggregated survey results from their leadership and staff, and display these results within a concise, real-time report to help agencies and schools/school districts evaluate their current service delivery practices, policies, procedures, hiring practices, service environments, and organizational culture. Based on survey results, reports include recommendations, strategies and resources for bolstering Trauma-Informed Care practices. To learn more about TRUST or TRUST-S or how to implement these tools within your state or region outside of New York, please contact us at , or click here to register.
School 33’s Community School Initiative Kicks Off in August
As recently featured in the Rochester Business Journal work with John James Audubon School 33 in Rochester is underway. CCSI is one of several agencies partnering with Connected Communities to support School 33’s community school initiative. Here's a recap of what's been happening.

A community school is a place and a set of partnerships between the school and other community resources. When fully implemented, the school becomes the hub of the neighborhood and the access point to services that are tailored specifically to meet child, parent, family and community needs. The community school model has 4 pillars:

Integrated student supports – there is good alignment between the physical health, mental health and social service resources that are available in the school for students and their families.

  • For example, School 33 has an integrated school-based health center through Rochester Regional Health, as well as a mobile dental clinic that is run by Eastman Dental. Services are not only available, but all systems are talking to each other.

School 17’s Continued Growth is Guided by Their Recent Needs Assessment, Asset Map, and Development Plan
Enrico Fermi School 17 in Rochester follows a Community School model where they partner with community organizations to make the school the hub of the neighborhood and the access point to services that are tailored specifically to meet child, parent, family and community needs. As lead agency for Enrico Fermi School 17’s community school initiative, CCSI helped support the school’s Community Engagement Team (CET) to lead a needs assessment. They collected information from a broad array of voices, and then identified strategies and recommendations to enhance strengths and address challenges and potential barriers within the School 17 community. Parents/caregivers, middle school students, students and non-students who access the School 17 Rec Center, and teachers completed surveys that assessed their perspectives of the strengths and challenges of School 17, as well as programs and services offered within the school. Data was also collected from all on-site partners using a case management tracking tool, to better understand utilization of these partner services. Brief highlights from the assessment are:

Areas of Strength
  • Adults described great strides and improvements with the community school model
  • Diversity as Strength is embraced by teachers, students, and families
  • Parents report a high level of attendance at whole-school events
  • Teachers appreciate the range of supports that further rigorous teaching and student learning
  • On-site partners serve the majority of the student body

In Memoriam: Kim Y. Wynn
(November 22, 1964 – July 9, 2019)
Kim Wynn, long-time manager of CCSI’s Navigator program, died earlier this month following a long and courageous battle with cancer. Those who had the chance to work with Kim during her 16 years at CCSI know how many lives she touched both here and in the Rochester community. We are grateful for the passion Kim brought to her work, and for her deep commitment to ensuring that residents of our community received the individualized assistance they need to access healthcare insurance. Our days were brightened by Kim’s beautiful smile and her calming presence. We are holding the Wynn family in our hearts.
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